Jenna Paton
Jenna expertly writes thought-leadership content about cross-channel marketing and customer engagement and manages the creation and execution of Dotdigital's content marketing strategy.
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Email marketing
Are you ready for Black Friday? If not, here’s our checklist
Black Friday and Cyber Monday are undoubtedly the biggest shopping days for online retailers. Kick-off the holiday season right, by making sure you’re prepared for the shopping-frenzy to come.
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Industry trends
Marketing budgets: how to do more with less
Dotdigital Blog How do marketers navigate working with smaller marketing budgets? Gartner’s report, The State of Marketing Budgets and Strategy 2022 found that, while marketing budgets have climbed from 6.4% of...
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Email marketing
5 copywriting tips for the holidays
Holiday marketing essentials 5 copywriting tips for the holiday season The holidays always roll around quicker than we expect. One minute it’s April and we’re just getting settled into the...
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Cross-channel marketing
What role does your martech stack play in improving customer retention?
Dotdigital Blog It’s official: customers are running the show. Today’s economic climate has made customer loyalty a vital ingredient for marketing success. But, with budgets cut and customers more concerned...
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Industry trends
Third-party cookies: everything marketers need to know
Trends briefing Third-party cookies: everything marketers need to know For a long-time marketers have relied on cookies and website tags to detect and track online activity. But as we prepare...
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Customer engagement
How to build customer loyalty in 5 simple steps
How to build customer loyalty in 5 simple steps Customer engagement, Industry trends Businesses around the world are facing yet more challenges as the cost of living continues to rise....
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Customer engagement
How has customer loyalty changed?
How has customer loyalty changed? We all know that repeat customers are essential to success; all successful businesses are masters at keeping customers engaged and loyal to their brand. But...
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Email marketing
How to write the perfect email marketing copy
In the immortal words of David Ogilvy: “The consumer isn’t a moron; she is your wife.” Never forget that the person you’re trying to engage is just like you.
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Security & privacy
What is Apple’s Mail Privacy Protection? A marketer’s guide
What is Apple’s Mail Privacy Protection? A marketer’s guide Security & privacy Last updated: June 2022 Around the world, email marketers were sent into a tailspin when Apple announced its...
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Email marketing
5 best practice tips for email marketing
If you aren’t optimizing your emails for conversion, you could be missing out on valuable clicks, sales and ROI.
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Customer engagement
How to add cultural events to your marketing calendar
How to add cultural events to your marketing calendar Customer engagement, Seasonal, Social media marketing Cinco de Mayo is upon us. For many of us, this day conjures up images...
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Industry trends
A quick guide to customer journey mapping
Trends briefing A quick guide to customer journey mapping Successful marketing requires you to understand the needs, wants, and actions of your customers. The best way to achieve this is...
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Cross-channel marketing
5 marketing trends defining customer experience in 2022
Hitting the Mark 5 marketing trends defining customer experience in 2022 Cross-channel marketing, Customer engagement, Email marketing, Industry trends Over the last couple of years, the marketing landscape has changed...
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Dotdigital life
Women in marketing
International Women’s Day 2022 Women in marketing Dotdigital life, Industry trends In honor of International Women’s History Month and International Women’s Day, I thought it would be good to take...
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Industry trends
Sustainability and environmentalism
Sustainability is not a passing fancy. It’s not a buzzword or a tick-box activity. It is at the top of the agenda for businesses, marketers, and consumers alike.
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Industry trends
Super Bowl ads 2022: what they can tell us about marketing in the future?
Super Bowl ads 2022: what they can tell us about marketing in the future? After weeks of hype, an epic build-up, and an unforgettable halftime show, the Super Bowl has...
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Industry trends
6 marketing strategies to future-proof your marketing
Paving your way through a saturated entrepreneurial world online might be hard, but this struggle isn’t insurmountable. Every day brands launch themselves into multi-million dollar success stories.
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Email marketing
5 tips for sending Valentine’s Day emails
It seems like only yesterday we were discussing Black Friday tactics and how to engage shoppers in the post-holiday season. But, as is always the case, the end of one holiday paves the way for the next. And the next is Valentine’s Day. We have five top tips to help you get ready for the next round of seasonal marketing emails.
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Industry trends
Christmas ads 2021: the art of brand storytelling
Christmas ads 2021: the art of brand storytelling The only people who work harder than Santa are the year-round marketing elves. Day-in, day-out we toil away trying to hit our...