Artificial intelligence

Artificial Intelligence

Achieve richer customer engagement with our AI-powered technology.

AI's the limit

Artifical intelligence benefits
  • Time. Let AI do the work, saving you time to focus on the bigger picture.
  • Relevancy. Use AI to send your audience the right content at the right time.
  • Sales. Push products, events, and info that will resonate with audiences.
  • Hyper-personalization. Fine-tune user experiences with AI.
  • Limitless. Connect with our AI partners for custom-built integrations.

Data enrichment

Find, extract, and classify product information automatically


Harness the power of AI to enrich your product data. The better your data, the better your recommendations are to customers.

Tag generation

Scan and process images in a flash using AI. Generate tags such as color, garment type, gender, and style, with unbelievable accuracy.

Image labels

Let AI analyze images to generate descriptive tags. Tags such as color can then be filtered when building product recommendations.

Meta details

Recycle meta tags on your web pages to use in product details and recommendation filters.

AI-drivenAI tag generationAI image labelsAI image labels

Intelligent timing

Self-learning send time optimization for the perfect moment


We all run on different time. Use our self-learning send time optimization tool to engage customers in their individual moments – at mass scale.

Global engagement

Boost your worldwide relevance without hiccups. Use send time optimization to master every time zone in minimal time.


Send the right content at exactly the right time. Automate personalized product notifications when your customers are sure to notice.


Track the ROI from your optimized campaigns to view, analyse, and share the metrics that matter, all from Engagement Cloud's reporting functionality.

Global engagementGlobal engagementGlobal engagementAI reporting

Data watchdog

Unique predictive technology empowering every engagement

Industry-leading delivery

Built-in ROI protection. Data Watchdog quarantines ‘high-risk’ files for campaigns that perform at 100%.

Bred to be unique

With built-in self-learning security, our Data Watchdog technology is unique to us – and to you!

Smart rep protection

Constantly refining, our automated reputation manager (ARM) protects the reputation of every customer.

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Smart commerce

Benefit from our extensive list of best-of-breed AI partnerships

Premier integrations

From inbox to checkout, our integrations provide added intelligence at the click of a button.

Tech extensions

AI-powered recommendations, smart copy generators, and many, many more tech extensions are also available for use with Engagement Cloud from our technology partners.

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Engagement Cloud benefits at a glance

  • Design stylish emails effortlessly with our drag-and-drop tool
  • Leverage our automation tool to create multichannel lifecycle programs
  • Unlock customer engagement with SMS messaging
  • Synchronize data seamlessly from your CRM or ecommerce store
  • Use insight to craft relevant content and create powerful segments
  • Maximize sales and ROI with data-driven messages
  • Trigger push messages and re-targeting ads for extended brand reach
  • Harness AI to send personalized product recommendations

Watch a demo of dotdigital's omnichannel marketing tools

See a 3-minute video showcasing Engagement Cloud's intelligent features


Book a consultation

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