Offline data


Take customers on an uninterrupted journey. Hook up your bricks and clicks to inform your marketing activity.

Join the data dots

Benefits from offline marketing
  • Unified. Combine online and in-store data to get the full picture.
  • Transactional. Send e-receipts and attribute in-store sales to online customers.
  • Sales. Recommend relevant products with enriched customer profiles.
  • Loyalty. Delight customers wherever they shop.

Smooth service

Bridge online and offline data for an optimized customer experience


Connect your electronic point-of-sale with Engagement Cloud via SFTP. Ensure that when an online customer makes a purchase in store, their order details are shared with digital teams.

Data recall

Whether it’s a click-and-collect service or returning an online purchase, make sure your offline team is equipped with the right data to serve customers in-store.

Transactional email

Save paper and link transactions to a customer’s online purchases with e-receipts. While you’re at it, ask the customer if they’d like to opt in to marketing communications.

Delivering a smooth service, on or offlineDelivering a smooth service, on or offlineDelivering a smooth service, on or offline

Customer insight

Know when, how, and where your customers shop

Single customer view

Get a holistic view of your customers by combining data from multiple touchpoints. Discover what they're buying and where to deliver more engaging messages.

Powerful segmentation

Want to identify in-store shoppers who’ve never ordered online? No problem. Convert them online with recommendations based on their previous store purchases.

Smarter targeting

Be empowered to put your data to work. Having all your data in one place allows you to send hyper-personalized messages.

Gathering offline customer insightsGathering offline customer insightsGathering offline customer insights

Engagement Cloud benefits at a glance

  • Design stylish emails effortlessly with our drag-and-drop tool
  • Leverage our automation tool to create multichannel lifecycle programs
  • Unlock customer engagement with SMS messaging
  • Synchronize data seamlessly from your CRM or ecommerce store
  • Use insight to craft relevant content and create powerful segments
  • Maximize sales and ROI with data-driven messages
  • Trigger push messages and re-targeting ads for extended brand reach
  • Harness AI to send personalized product recommendations

Watch a 3-minute demo

See a 3 minute video showcasing Engagement Cloud's intelligent features

Book a demo

Book a consultation

Get a free 15-minute consultation & demo of Engagement Cloud from a marketing expert.