Connect with your customers to grow your business. Live chat offers instant, one-to-one access to your hottest site visitors.
Get orders over the line
Live chat gives you direct access to the sales funnel
77% of consumers won’t make an online purchase if there’s no live chat feature on your site (Busienss2Community). So, dotdigital’s live chat tool isn’t just a nice-to-have, it’s essential. With your team on hand to answer questions and guide users towards your goals, there’s even more opportunity to sell and increase AOV.
Live chat also helps you capture more information about customers and prospects. You can then improve your lead scoring and deliver more targeted and personalized omnichannel marketing campaigns. Find out exactly where your contacts are in the funnel, and then help them get to the next stage.
And did we mention complementary chat channels like Facebook Messenger? Make stronger connections with customers on the go; guide them through the shopping process and help out with any post-purchase queries.