Real-time APIs

Integrate real-time data into your own systems for smarter engagement communications and more strategic decision making.

Share data the smart way

Real time API benefits
  • Insight. Feed intelligence to CRMs and business tools.
  • Intuitive. Integrate easily using simple REST web services with JSON.
  • Mobile. Power the handheld experience with SDKs for in-app chat and push.
  • Intelligent. Smart automated journeys that feed real-time data back to CRM.
  • Efficient. Single API integrations that reduce your technical debt.

Intelligent data

Supercharge your business systems with our powerful APIs

Custom data fields

Your business is unique and so is your data. Whatever data you need to personalize your customer journeys with, we make it easy to bulk-upload and manage your data.


Tuning the specific webhook events you need will gear up your CRM, making it as lean and robust for your opportunities to reach their potential.

Marketing automation

Use data to create new segments, send ultra-targeted, personalized messages with your marketing automation, and improve campaign effectiveness.

Business intelligence tools

Dissect your customer interactions to improve operational efficiency and performance.

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Focus on communication solutions, not infrastructure

Be future-ready

Our APIs won’t just provide you with the ability to send and receive on today’s channels, but the channels of tomorrow, that will matter to your business.

Single integration

Take advantage of the power of a single integration process and unlock omnichannel capabilities at speed.

Create and innovate

Outsource the research and development to us, and innovate faster and more creatively using our technology.

Deploy globally

Whether you’re ready for world domination now, or in the future, cloud architecture means your data can be quickly deployed anywhere in the world; comply with regional regulations, wherever you need to send to, or receive from.

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Custom scale

Drive more action in your campaign and communication strategies

Data capture

Use surveys to gather actionable data from your audiences. Please customers with insightful content and watch your engagement metrics soar.  

Profile data

Build customer profiles you can access at any time. Enrich with demographic information such as age or location, or perhaps with the date of a customer’s last MOT, or when they were last active on your app.


Unlike GET requests that many other systems use, webhooks are real-time, ensuring your systems and teams always have the most current information and relevant context.


Use information from detailed delivery or read receipts to drive more action in your campaigns and communication strategies.

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No technical debt

Reduce data vulnerability with APIs

Power at your fingertips

We provide seamless solutions. Leverage our scalable technology to build from scratch or plug into an existing platform. There’s no messy code in sight: only tidy and intelligent code that creates solutions, not headaches. Plus, our docs are easy to understand, quick to implement, and written by developers, for developers.

Streamline work processes

Reduce the likelihood of breakage and rework. Our APIs give you a truly omnichannel experience, with a centralized, scalable store of data that can be accessed when you need, in real-time.

No more go-between

With all your APIs in one place, you can reduce third-party companies you rely on to handle and store your data. In an increasingly secure and data-conscious world, minimizing the amount of hands data travels through is not just a security advantage, but a reassurance to your customers.

Protect against attack

We’ve minimized surface area attack, enforced end-to-end encryption, and have robust protocols in place to reduce the vulnerability of your company data from snooping or manipulation.

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Engagement Cloud benefits at a glance

  • Design stylish emails effortlessly with our drag-and-drop tool
  • Leverage our automation tool to create multichannel lifecycle programs
  • Unlock customer engagement with SMS messaging
  • Synchronize data seamlessly from your CRM or ecommerce store
  • Use insight to craft relevant content and create powerful segments
  • Maximize sales and ROI with data-driven messages
  • Trigger push messages and re-targeting ads for extended brand reach
  • Harness AI to send personalized product recommendations

Watch a demo of dotdigital's omnichannel marketing tools

See a 3-minute video showcasing Engagement Cloud's intelligent features


Book a consultation

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