Why use Chat?
- 55% of customers will abandon a transaction if they can’t find an answer to a question (Forrester). But Chat allows customers to get in touch, removing any barriers to sale.
- With a 2.4x annual increase in cross- and up-sell revenue for sites with web Chat (Aberdeen Group), you’ll empower agents to offer personalized services that increase cart value.
- Use Chat as another tool for lead scoring. Offer an exceptional experience that keeps them coming back.