Are you hitting the mark?
Get dotdigital's ecommerce benchmark report tailored specifically for your brand.
We would like to help you delve deeper into your marketing automation and produce a mini Hitting the Mark, exclusively for your brand.
Last year, we examined the customer engagement tactics of 100 brands worldwide. We conducted in-depth research to discover that some brands are taking impressive steps to improve the customer experience and others were falling at the last hurdle, unable to fully deliver on a customer-centric strategy.
We will benchmark your brand for the following:
- Email experience: From subscription to key marketing automations like welcome and abandoned cart, and recommend the tactics your brand should be using as best practice.
- Omnichannel experience: We will study the customer journey across various channels to discover how your brand is providing an omnichannel experience for your customer.
- User experience: We will investigate the online experience for your brand and provide constructive feedback.