dotdigital vs. Klaviyo
Experience the power of our customer engagement platform built for cross-channel ecommerce marketing. Take things to the next level with dotdigital Engagement Cloud.
Outgrown Klaviyo and one-size-fits-all marketing?
Power your online store and increase your average order value (AOV), lifetime value (LTV), and ROI with industry-leading tools across email, SMS, social, push and more.
Features with a difference
Manage the whole customer journey from one platform. Combine world-class segmentation, automation and personalization, across email, SMS, social, live chat, direct mail and more.
Ecommerce specialists
Gain insights from commerce intelligence tools that you can act on for improved ROI. Predictive product recommendations, persona movement reporting and more.
Best-in-class integrations
Magento, Shopify, Salesforce Commerce Cloud and BigCommerce to name a few, dotdigital integrates with the best and brightest ecommerce platforms.
Global service and expertise
From custom solutions and onboarding, to deliverability and creative design, you’ll have default access to round-the-clock global support and customer success.
Thought leaders
From our globally-attended industry summit and awards night to our vocal team of experts inevery relevant field, we inspire customers to keep on pushing the boundaries of excellence.
Scalable technology
Your business changes year on year. But with scalable, evolutionary tech, main- and sub-account structures, and premier integrations, your engagement platform doesn’t have to.
Differences between Klaviyo and dotdigital
| Klaviyo | dotdigital | |
|---|---|---|
| Email marketing | Yes | Yes |
| Marketing automation | Yes | Yes |
| SMS | Early access beta | Yes |
| Live chat | No | Yes |
| Social | No | Yes |
| Acquisition tools | HTML only | Yes |
| Multichannel product recommendations | No | Yes |
| Product data enrichment | No | Yes |
| Marketing preference center | No | Yes |
| Campaign reporting | Yes | Yes |
| Retail reporting | No | Yes |
| Customer persona reporting | No | Yes |
We can complement your existing platforms
Common questions
What support do dotdigital customers receive? Are they all add-ons?
All of our customers, regardless of package or price, have access to round-the-clock support and customer success support, so your day-to-day and strategic needs are covered. There are no add-ons here. We do offer additional assistance if you need a custom solution or creative work.
How long does it take before I’m up and running in Engagement Cloud?
Engagement Cloud is (surprise!) cloud-based, so no installation required. We pride ourselves on ease-of-use and the time-to-value we offer to all our new customers. Setting up your account takes seconds (why not sign up for a free trial?). Plus, our plug-and-play integrations make it easier for you to connect your valuable data.
How do I know if dotdigital is right for me, now and in the future?
Our independence and ongoing success in the industry has allowed us to prioritize innovation. As our customers’ ambitions have grown, so has our offering. We invest heavily into our platform and have the freedom to run a truly customer-first roadmap. Want to know what’s coming up? Check out our public roadmap here.
Users love us
Some of our 4,000+ global clients have great things to say about dotdigital Engagement Cloud. See user reviews on independent software review sites G2 Crowd + Trustpilot.
Book a free consultation
Get a free 15-minute consultation & demo of Engagement Cloud from a marketing expert.
