dotdigital vs. Klaviyo

Take things to the next level with a platform built for omnichannel ecommerce marketing.

dotdigital vs klaviyo comparison


    Differences between Klaviyo and dotdigital

    Email marketingYesYes
    Marketing automationYesYes
    SMSEarly access betaYes
    Live chatNoYes
    Acquisition toolsHTML onlyYes
    Multichannel product recommendationsNoYes
    Product data enrichmentNoYes
    Marketing preference centerNoYes
    Campaign reportingYesYes
    Retail reportingNoYes
    Customer persona reportingNoYes

    Outgrown Klaviyo and one-size-fits-all marketing?

    Power your online store and increase your average order value (AOV), lifetime value (LTV), and ROI with industry-leading tools across email, SMS, social, push and more.

    • Features with a difference

      Manage the whole customer journey from one platform. Combine world-class segmentation, automation and personalization, across email, SMS, social, live chat, direct mail and more.

    • Ecommerce specialists

      Gain insights from commerce intelligence tools that you can act on for improved ROI. Predictive product recommendations, persona movement reporting and more.

    • Best-in-class integrations

      Magento, Shopify, Salesforce Commerce Cloud and BigCommerce to name a few, dotdigital integrates with the best and brightest ecommerce platforms.

    • Global service and expertise

      From custom solutions and onboarding, to deliverability and creative design, you’ll have default access to round-the-clock global support and customer success.

    • Thought leaders

      From our globally-attended industry summit and awards night to our vocal team of experts inevery relevant field, we inspire customers to keep on pushing the boundaries of excellence.

    • Scalable technology

      Your business changes year on year. But with scalable, evolutionary tech, main- and sub-account structures, and premier integrations, your engagement platform doesn’t have to.

    We can complement your existing platforms

    Common questions

    What support do dotdigital customers receive? Are they all add-ons?

    All of our customers, regardless of package or price, have access to round-the-clock support and customer success support, so your day-to-day and strategic needs are covered. There are no add-ons here. We do offer additional assistance if you need a custom solution or creative work.

    How long does it take before I’m up and running in Engagement Cloud?

    Engagement Cloud is (surprise!) cloud-based, so no installation required. We pride ourselves on ease-of-use and the time-to-value we offer to all our new customers. Setting up your account takes seconds (why not sign up for a free trial?). Plus, our plug-and-play integrations make it easier for you to connect your valuable data.

    How do I know if dotdigital is right for me, now and in the future?

    Our independence and ongoing success in the industry has allowed us to prioritize innovation. As our customers’ ambitions have grown, so has our offering. We invest heavily into our platform and have the freedom to run a truly customer-first roadmap. Want to know what’s coming up? Check out our public roadmap here.

    Users love us

    Some of our 4,000+ global clients have great things to say about dotdigital Engagement Cloud. See user reviews on independent software review sites G2 Crowd + Trustpilot.

    Book a free consultation

    Get a free 15-minute consultation & demo of Engagement Cloud from a marketing expert.