From email marketing to omnichannel automation
To mark dotdigital’s 20th anniversary and 10th edition of Hitting the Mark, we’ve produced an ecommerce report that offers more insight than ever before. We dug deep to discover that some brands are taking impressive steps to improve the customer experience. But, we also found that others were falling at the last hurdle, unable to fully deliver on a customer-centric strategy.
But don’t just take our word for it. In this year’s report, you’ll uncover the data, channels, and tactics you need to make your customer experience dreams a reality.