We are proactive, not reactive. We'll provide you with actionable advice and strategic recommendations to help navigate your business growth.
For brands that would like strategic advice and guidance, we’ve got you covered. The purpose of a dedicated account manager is to help you achieve success. On top of our free technical support and access to the customer success team, your account manager is your direct line to day-to-day help and strategic planning.
Your account manager will proactively suggest investment and add-ons that’ll drive up your returns on investment. They’ll schedule in regular catch-up calls to see how things are progressing and, if you’ve purchased any of our additional services, they’ll make sure you’re kept up to date on the project.
Strategic account management
With many years of experience and fewer customers in their portfolios, our key account managers and key account directors provide hands-on, first-class strategic guidance. The key accounts team will get under your company’s skin and consult with you on everything from automation and creative to data integration and business objectives.
Another aspect of the key account role is to work with you to develop an ambitious yet achievable roadmap. You’ll have regular check-ins to ensure everything’s moving in the right direction – but, of course, you can call or drop them an email whenever you need to. They’ll push you to do the very best marketing automation you can.
I’ve found the team super-accommodating, incredibly helpful, and they always act in the best interest of our business. Both account directors I’ve had have been superb and are an asset to dotdigital. Their training team is pretty epic too.Ben Scholes, Content & Communications Manager, CarShop
The people behind the platform
- Speedy onboarding so you hit the ground running
- Training workshops and sessions to suit every business
- Creative design services that are made to measure
- Campaign management and automation enhancement
- Dedicated account management for your business growth
- 24/5 support from Engagement Cloud’s technical masters
- Custom technical solutions for bespoke integrations
- Professional consultancy from customer engagement experts