Custom Technical Solutions

While the Engagement Cloud platform works nicely with other systems via our well-documented open API, we appreciate that sometimes you need something more custom. That’s where our Custom Technical Solutions team can help. Specialists in integration work, our team knows Engagement Cloud inside out, and can help integrate the platform with your existing systems and data. We don't stop at getting data in and out of Engagement Cloud – we can also give you a hand in using the platform’s more advanced features to their full capacity. Whether it’s using channel extensions to send messages via push, SMS, post (anything you can connect with), we’re here to help.

Together, we’ll make it work

If the core Engagement Cloud application or product integrations don’t quite fit your organization’s setup, our experienced team of technology specialists will work with you to find a solution that will. And don’t worry, if you have your own development team, we can provide consultancy on the best way to build your own integrations using our API. After all, who’s best placed to work with than the people who actually wrote the API?

Working within your ecosystem

Before we do anything, our business analysts will work with you to fully understand your requirements. We investigate everything, let you know all about what we’ve discovered, and will put together a statement of works. And once you’ve signed off this document, we’ll use Engagement Cloud’s API to build the solution that works with your processes and technology.

Delivering what's right for you

Whether you need an integration to your own bespoke CRM system, offline EPOS receipts, or product reviews software, we really can provide you with a high-grade integration; one that makes understanding your customer journey as easy as possible.