Customer Success
We have a team dedicated to your business' success. Whatever your query or challenge, they'll listen intently and resolve swiftly.
Find out more about our services
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Customer support whenever you need it
We take service seriously, and that’s why every customer gets steadfast support from our customer success team. Our knowledgeable team is on hand to provide fast solutions for your everyday queries. They’ll deep-dive into your account and make recommendations to help you better utilize Engagement Cloud.
Whether you're looking for an account health check or would like to attend a customer success clinic, you can rest assured that our dedicated team will point you in the right direction, every time.
Your success is our success
Our young, dynamic customer success team is growing fast. They're the first port of call for customers, ranging from small trade businesses who depend on the platform daily to large global brands with multi-regional accounts. Internal communication is the team's modus operandi; always 'in the know', they'll get you the answers you need quicker than you can say Engagement Cloud.
NPS (Net Promoter Score) is a big driver for the team. They'll communicate your valuable feedback to others internally who can action and improve performance. Our aim is to nurture successful outcomes for your business. We're constantly striving for a platform and service that make your marketing goals reality.
Clinics
Our monthly customer success clinics are designed to enhance your platform use and make you aware of the professional services available. Get some inspiration from our creatives, digital marketing specialists, and trainers - free to all customers, by appointment.
These collaborative sessions are open discussions. You can seek advice from customer success and, depending on your needs, any of the wider dotdigital teams.
- Support and training
- Managed and creative services
- Custom technical solutions
- Consultancy and deliverability
We'll do our best to make a success of your current situation, recommending the features or services that'll improve your results.
dotdigital’s expertise, response times, and the simplicity of advice they’ve offered has been integral to getting us up to speed with not a single road bump. Impressive.
Richard Jones, Head of CRM, T. M. Lewin
The people behind the platform
- Speedy onboarding so you hit the ground running
- Training workshops and sessions to suit every business
- Creative design services that are made to measure
- Campaign management and automation enhancement
- Dedicated account management for your business growth
- 24/5 support from Engagement Cloud's technical masters
- Custom technical solutions for bespoke integrations
- Professional consultancy from customer engagement experts
