Customer Success

Dedicated to your success, we'll help you overcome and resolve any challenge

Services / Customer Success

Transform your email marketing with Customer Success

Take your marketing to new levels with the help of our omnichannel experts

Omnichannel support for every customer

Our knowledgeable team provides fast solutions for your everyday email marketing queries. We’ll dive into your account and make recommendations to maximize your marketing results. Whether you’re launching new automation programs or looking to boost open rates, we’re here to point you in the right direction.

We’re experts in omnichannel marketing. With our expert guidance, you can create unforgettable omnichannel experiences with ease. Our Customer Success team is professional and enthusiastic and committed to the success of every customer.

Committed to success, driven by passion

Our dynamic Customer Success team is the first port of call for customers around the world. Brands big and small rely on our advice to expand and advance their digital marketing channels.

Our team keeps up with the latest marketing trends so we can predict upcoming challenges. This enables us to provide answers and solutions before they arise. As dotdigital expands the channels it offers, we’re busy discover how you can add channels such as SMS and live chat to your marketing strategy.

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Customer Success clinics

Our free monthly clinics are your chance to get 1-2-1 advice and inspiration from dotdigital’s omnichannel experts. Run by the Customer Success team, we’re also joined by many of dotdigital’s Professional Services teams:

  • Support and training
  • Managed and creative services
  • Custom technical solutions
  • Consultancy and deliverability

Join us once a year, or once a month, these sessions are open discussions designed to help you achieve your marketing goals. Because your success is our success.

Our Customer Success team are here to help drive your results

Get in touch with us to learn more about how you can leverage the expertise of our Customer Success team.


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