Onboarding

If you’re a smaller business planning to focus on Engagement Cloud’s core features initially, we’ve got a low-touch option that puts you in control of the onboarding process. You’ll have all the documentation you need to get your account up and running. And remember, you’ll have access to free support; we’re just on the end of the phone or an email.

More than the essentials

For businesses that would like a little more handholding during their set-up, we’ve got just the ticket. We can provide you with a detailed project schedule to track your progress against key milestones. With this option, every new customer gets access to an onboarding project manager. Rest assured, you’ll be engaging your audiences in no time.

Personalize your onboarding plan

We can offer you a tailored plan to make your migration to Engagement Cloud as smooth as possible. Our onboarding project managers will see things through from beginning to end. This level of service is perfect for busier teams who seek a thorough but swift switchover – most customers are fully migrated within four to six weeks.

Getting you confidently up to speed

Agile teams that want to harness Engagement Cloud’s advanced capabilities can opt for something more comprehensive. Our team can provide a seamless transition period – one that doesn’t affect your daily activity. We’ll dedicate our time and efforts so that everyone in your organization can smash it from day one.

Experience you can rely on

We have a global team of onboarding project managers who have loads of experience and expertise. They've worked with businesses of all sizes and in every vertical - from niche start-ups to global enterprise brands with multi-regional marketing teams. Our onboarding service gets ambitious teams up and running so that they can start delivering on their goals and objectives.

We've got deliverability covered

Making sure your emails make it to the inbox is a top priority. Our expert deliverability team will get involved in the ramp-up and IP warming process, should you opt for a dedicated IP and/or migration plan, to secure strong inbox placement from your first send.