Growing your customer base with live chat

Personalized conversations equal great experiences

Live chat re-opens the door to personal service. Just like a good employee, live chat improves conversion, increases engagement, nurtures customer loyalty and, improves the customer experience overall.

Download this ebook to learn:

The history and landscape of live chat
Common problems almost all businesses have today
How live chat can help improve metrics for businesses across the board
Common use cases surrounding live chat
What you need from a live chat vendor to avoid any blunders
Whether you should ‘bot or not’

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Growing your customer base with live chat

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2026 marketing calendar: ANZ edition

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One-to-one marketing is simple with Dotdigital. Personalize every touchpoint. From inbox to checkout.