Trust center
Transparency is our policy
We understand that you must be able to entrust your chosen marketing automation provider with one of your most valuable assets - data. To gain that trust, we continue to invest in technology and resources to build security and privacy into our platform. We operate a policy of transparency and aim to provide you with the information you need to feel confident in using Engagement Cloud.
Global presence
The dotdigital platform is available from Europe, USA, and Australia. Data is held within your chosen region, allowing our customers to achieve higher performance and comply with local data protection requirements.
Learn about Privacy and the GDPR
Click hereKeeping you up to date
Need-to-know information, whenever you need it
Platform status
Our current system status is available at status.dotdigital.com. Here you can subscribe via Twitter, email, or SMS for as-they-happen notifications to service incidents. You can also browse through past incident history.
We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform.
Multi-service uptime reports
We provide a detailed, fully transparent view of platform service over time, country, and function on our dedicated site uptime.dotdigital.com.
Our uptime tracking is like no other. It doesn't just show you the uptime statistics of our web interface; you can also track the availability and performance of our campaign imagery, API, tracking services and surveys, as well as our integrated solution connectors.
Resources
If you think you have found a vulnerability, please contact security@dotdigital.com.
Industry-leading security and infrastructure
Our infrastructure team
We've worked hard to ensure our infrastructure and the team behind it are world-class. We move quickly, with continuous investment in new hardware and solutions. This is all backed up by our information security and data management policies, giving you the confidence to grow.
Protection of our platform
Engagement Cloud employs various encryption, authentication, and verification techniques throughout the sign-up, campaign set-up, build, and sending process.
Learn about Brexit and dotdigital Engagement Cloud
Click hereThird party service partners and data processors
Local services, global solutions.
Local services, global solutions
To safeguard the confidentiality, integrity, and availability of data, the dotdigital platform is hosted on Microsoft Azure. European data is held in the West Europe region, with data being backed up to the North Europe region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.
In addition to our virtualized infrastructure hosted on Azure, we have a physical data center located in London. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet. This holds various accreditations including ISO 27001 & 22301.
Maintained support
In order to maintain a stable platform, it may become necessary in certain circumstances to permit system access to Dell, Microsoft, and its agents.
Service Partners
Microsoft Azure
For the provision of the dotdigital service, including storage of customer data. Azure conforms to many international and industry-specific compliance standards. More information can be found on Azure’s Trust Center.
Cloudflare
For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.
Amazon Web Services
For provision of supporting network services and client image storage. AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.
Google Cloud Platform
For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry-specific compliance standards. More information can be found on Google Cloud Platform's Security page.
GGR Communications
Used for network management and inter-data center connectivity. Interxion Data Center Space for our email delivery services. GTT Internet connectivity for our email delivery services. Zayo Internet connectivity for our email delivery services. MagneticOne Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.
Interxion
Data Center Space for our email delivery services.
GTT
Internet connectivity for our email delivery services.
Zayo
Internet connectivity for our email delivery services.
MagneticOne
Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.
US-based storage
To safeguard the confidentiality, integrity and availability of data, the dotdigital platform is hosted on Microsoft Azure. In the US we utilize the East US 2 region, with data backed up to the Central US region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.
In addition to our virtualised infrastructure hosted in Azure, we have a physical data center located in Boston. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet.
Maintained support
In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.
Service Partners
Microsoft Azure
For the provision of the dotdigital service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.
Cloudflare
For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.
Amazon Web Services
For provision of supporting network services and client image storage . AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.
Google Cloud Platform
For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry specific compliance standards. More information can be found on Google Cloud Platform's Security page.
GGR Communications
Used for network management and inter-data center connectivity.
GTT
Internet connectivity for our email delivery services.
Markley Group
Data center space for our email delivery services.
Zayo Group
Internet connectivity for our email delivery services.
MagneticOne
Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.
Australia-based storage
To safeguard the confidentiality, integrity and availability of data, the dotdigital platform is hosted on the Microsoft Azure platform. In Asia-Pacific, we utilise the Australia East region, with data backed up to the Australia Southeast region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data centre locations can be found here.
In addition to our virtualised infrastructure hosted in Azure, we have a physical data centre located in Sydney. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet. This too holds various accreditations including ISO 27001 & 9001.
Maintained support
In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.
Service Partners
Microsoft Azure
For the provision of the dotdigital service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.
Cloudflare
For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.
Amazon Web Services
For provision of supporting network services and client image storage . AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.
Google Cloud Platform
For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry specific compliance standards. More information can be found on Google Cloud Platform's Security page.
GGR Communications
Used for network management and inter-data center connectivity.
Webqem
Data Centre space and internet connectivity for email delivery services
MagneticOne
Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.