Trust center

Keeping you up to date

Need-to-know information, whenever you need it

Platform status

Our current system status is available at status.dotdigital.com. Here you can subscribe via Twitter, email, or SMS for as-they-happen notifications to service incidents. You can also browse through past incident history.

We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform.

Browse our current platform status indicators

Multi-service uptime reports

We provide a detailed, fully transparent view of platform service over time, country, and function on our dedicated site uptime.dotdigital.com.

Our uptime tracking is like no other. It doesn't just show you the uptime statistics of our web interface; you can also track the availability and performance of our campaign imagery, API, tracking services and surveys, as well as our integrated solution connectors.

View detailed performance and uptime metrics

Resources

If you think you have found a vulnerability, please contact security@dotdigital.com.

Third party service partners and data processors

Local services, global solutions.

EU

Local services, global solutions

To safeguard the confidentiality, integrity, and availability of data, the dotdigital platform is hosted on Microsoft Azure. European data is held in the West Europe region, with data being backed up to the North Europe region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.

In addition to our virtualized infrastructure hosted on Azure, we have a physical data center located in London. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet. This holds various accreditations including ISO 27001 & 22301.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit system access to Dell, Microsoft, and its agents.

Service Partners

Microsoft Azure
Microsoft Azure
For the provision of the dotdigital service, including storage of customer data. Azure conforms to many international and industry-specific compliance standards. More information can be found on Azure’s Trust Center.
Cloudflare
Cloudflare
For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.
Amazon Web Services
Amazon Web Services
For provision of supporting network services and client image storage. AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.
Google Cloud Platform
Google Cloud Platform
For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry-specific compliance standards. More information can be found on Google Cloud Platform's Security page.
GGR Communucations
GGR Communications
Used for network management and inter-data center connectivity. Interxion Data Center Space for our email delivery services. GTT Internet connectivity for our email delivery services. Zayo Internet connectivity for our email delivery services. MagneticOne Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.
Interxion
Interxion
Data Center Space for our email delivery services.
GGT
GTT
Internet connectivity for our email delivery services.
Zayo
Zayo
Internet connectivity for our email delivery services.
Magnetic One
MagneticOne
Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

US-based storage

To safeguard the confidentiality, integrity and availability of data, the dotdigital platform is hosted on Microsoft Azure. In the US we utilize the East US 2 region, with data backed up to the Central US region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data center locations can be found here.

In addition to our virtualised infrastructure hosted in Azure, we have a physical data center located in Boston. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.

Service Partners

Microsoft Azure
For the provision of the dotdigital service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.
Cloudflare
For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.
Amazon Web Services
For provision of supporting network services and client image storage . AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.
Google Cloud Platform
For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry specific compliance standards. More information can be found on Google Cloud Platform's Security page.
GGR Communications
Used for network management and inter-data center connectivity.
GTT
Internet connectivity for our email delivery services.
Markley Group
Data center space for our email delivery services.
Zayo Group
Internet connectivity for our email delivery services.
MagneticOne
Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

Australia-based storage

To safeguard the confidentiality, integrity and availability of data, the dotdigital platform is hosted on the Microsoft Azure platform. In Asia-Pacific, we utilise the Australia East region, with data backed up to the Australia Southeast region. All Azure facilities meet a broad set of compliance standards, details of which can be found here. A map showing the Azure data centre locations can be found here.

In addition to our virtualised infrastructure hosted in Azure, we have a physical data centre located in Sydney. This connects to Azure via a Virtual Private Network, and is used to send your email campaigns out to the internet. This too holds various accreditations including ISO 27001 & 9001.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.

Service Partners

Microsoft Azure
For the provision of the dotdigital service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.
Cloudflare
For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.
Amazon Web Services
For provision of supporting network services and client image storage . AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.
Google Cloud Platform
For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry specific compliance standards. More information can be found on Google Cloud Platform's Security page.
GGR Communications
Used for network management and inter-data center connectivity.
Webqem
Data Centre space and internet connectivity for email delivery services
MagneticOne
Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

Discover the data-driven features that will empower your teams to engage customers at scale.

*
*
*
*
*
*