Transparency is our policy

As marketers ourselves, we know that you need to feel comfortable entrusting your chosen marketing provider with your most valuable asset, data. To gain that trust we’ve invested heavily in technology and resources to make the security and privacy of our platform foolproof. We advocate transparency, which means providing you with all the information you need to use the Dotdigital platform confidently.

Our priority is your happiness with our technology and services; we’re always here to listen and take full accountability. Our customer promise to you is a satisfaction guarantee and a commitment to providing you with solutions that are second to none.

Security at our core

At Dotdigital we take your security, and ours, seriously. We’ve put the necessary measures in place to keep your data safe and secure. We’ve implemented an ISO 27001 certified Information Security Management System (ISMS) which identifies and manages risks to the confidentiality, integrity, and availability of information. You might find our management-approved Information Security Policy useful.

For any other queries, feel free to reach out to our dedicated Information Security team who can be contacted at security@dotdigital.com. Don’t forget you can also check out status.dotdigital.com for our current system status, information on scheduled maintenance, and subscription to service updates, plus uptime.dotdigital.com to find historic availability information by region or service function.

Privacy, Data Protection, and Compliance.

Dotdigital has expanded on its ISO 27001 certification by achieving certification against the ISO 27701 standard – for privacy information management. This too can be validated with our UKAS accredited certification body – Alcumus ISOQAR. Our Privacy Information Management System (as well as our wider privacy and compliance programs) is owned by an appointed Data Protection Officer (DPO). The team can be contacted at privacy@dotdigital.com.

GDPR-specific data processing agreements and EU Model Contract Clauses are in place between Dotdigital and its subsidiaries, as well as service providers processing data. A full list of these providers (and the role they play) can be found below in the Service Partners section. You can find Dotdigital’s Terms of Service here, and our data processing addendum here.

Further information on Data Protection legislation can be found here. We’ve also got some handy resources and FAQs on the GDPR which can be found here. Dotdigital is also listed on the CSA Star registry, which can be found here.