Trust center

Learn about Privacy and the GDPR

Click here

Keeping you up to date

Need-to-know information, whenever you need it

Platform status

Our current system status is available at status.dotdigital.com. Here you can subscribe via Twitter, email, or SMS for as-they-happen notifications to service incidents. You can also browse through past incident history.

We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform.

Browse our current platform status indicators

Multi-service uptime reports

We provide a detailed, fully transparent view of platform service over time, country, and function on our dedicated site uptime.dotdigital.com.

Our uptime tracking is like no other. It doesn't just show you the uptime statistics of our web interface; you can also track the availability and performance of our campaign imagery, API, tracking services and surveys, as well as our integrated solution connectors.

View detailed performance and uptime metrics

Resources

Confirmation of our Cyber Essentials Plus accreditation can be found on the Cyber Essentials web site.

If you think you have found a vulnerability, please contact security@dotdigital.com.

Learn about Brexit and dotdigital Engagement Cloud

Click here

Third party service partners and data processors

Local services, global solutions

EU

EU-based storage

The dotdigital Engagement Cloud platform employs the use of Cloud Service Providers in order to provide a responsive and scalable service.  To safeguard the confidentiality, integrity and availability of data, only industry leading providers with state-of-the-art facilities are used.  Contracts including security requirements are in place, including Data processing Agreements, and EU Model Contracts.

The core Engagement Cloud platform is hosted on Microsoft Azure infrastructure.  This is where all data uploaded to the platform will be stored, and where campaign and campaign reporting data will be collected.  The Google Cloud platform is also used for some of dotmailer’s more processing intensive features such as Insight Data. In both instances, client data remains in the same region.  In Europe, our primary Microsoft facilities are in The Netherlands, with data being backed up to a secondary Microsoft Facility in Ireland.  Data stored on Googles infrastructure is spread across their Europe region, which currently consists of London, Belgium, Frankfurt, Finland and The Netherlands.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit system access to Dell, Microsoft, and its agents.

Service Partners

Microsoft Azure
Microsoft Azure

For the provision of the dotdigital service, including storage of customer data. Azure conforms to many international and industry-specific compliance standards. More information can be found on Azure’s Trust Center.

Cloudflare
Cloudflare

For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.

Amazon Web Services
Amazon Web Services

For provision of supporting network services and client image storage. AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.

Google Cloud Platform
Google Cloud Platform

For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry-specific compliance standards. More information can be found on Google Cloud Platform's Security page.

GGR Communucations
GGR Communications

Used for network management and inter-data center connectivity. Interxion Data Center Space for our email delivery services. GTT Internet connectivity for our email delivery services. Zayo Internet connectivity for our email delivery services. MagneticOne Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

Interxion
Interxion

Data Center Space for our email delivery services.

GGT
GTT

Internet connectivity for our email delivery services.

Zayo
Zayo

Internet connectivity for our email delivery services.

Magnetic One
MagneticOne

Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

US-based storage

The dotdigital Engagement Cloud platform employs the use of Cloud Service Providers in order to provide a responsive and scalable service.  To safeguard the confidentiality, integrity and availability of data, only industry leading providers with state-of-the-art facilities are used.  Contracts including security requirements are in place, including Data processing Agreements, and EU Model Contracts.

The core Engagement Cloud platform is hosted on Microsoft Azure infrastructure.  This is where all data uploaded to the platform will be stored, and where campaign and campaign reporting data will be collected.  The Google Cloud platform is also used for some of dotmailer’s more processing intensive features such as Insight Data. In both instances, client data remains in the same region.  In the US our primary Microsoft facilities are in the East US 2 region, with data backed up to the Central US region.  Data stored on Googles infrastructure is spread across their Americas region, which currently consists of Oregon, Los Angeles, Iowa, South Carolina, N. Virginia, Montréal, and São Paulo.

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.

Service Partners

Microsoft Azure
Microsoft Azure

For the provision of the dotdigital service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.

 

Cloudflare
Cloudflare

For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.

 

Amazon Web Services
Amazon Web Services

For provision of supporting network services and client image storage . AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.

 

Google Cloud Platform
Google Cloud Platform

For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry specific compliance standards. More information can be found on Google Cloud Platform's Security page.

 

GGR Communucations
GGR Communications

Used for network management and inter-data center connectivity.

GGT
GTT

Internet connectivity for our email delivery services.

 

Markley
Markley Group

Data center space for our email delivery services.

Zayo
Zayo Group

Internet connectivity for our email delivery services.

 

Magnetic One
MagneticOne

Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

Australia-based storage

The dotdigital Engagement Cloud platform employs the use of Cloud Service Providers in order to provide a responsive and scalable service.  To safeguard the confidentiality, integrity and availability of data, only industry leading providers with state-of-the-art facilities are used.  Contracts including security requirements are in place, including Data processing Agreements, and EU Model Contracts.

The core Engagement Cloud platform is hosted on Microsoft Azure infrastructure.  This is where all data uploaded to the platform will be stored, and where campaign and campaign reporting data will be collected.  The Google Cloud platform is also used for some of dotmailer’s more processing intensive features such as Insight Data. In both instances, client data remains in the same region.  In the APAC region our primary Microsoft facilities are in the Australia East region, with data backed up to the Australia Southeast region.  Data stored on Googles infrastructure is stored in Australia (Sydney).

Maintained support

In order to maintain a stable platform, it may become necessary in certain circumstances to permit supervised system access to Dell, Microsoft and its agents.

Service Partners

Microsoft Azure
Microsoft Azure

For the provision of the dotdigital service including storage of customer data. Azure conforms to many international and industry specific compliance standards. More information can be found on Azure’s Trust Center.

 

Cloudflare
Cloudflare

For Content Delivery Network (CDN) and web proxy services. More information can be found on Cloudflare's Privacy & Security page.

 

Amazon Web Services
Amazon Web Services

For provision of supporting network services and client image storage . AWS conforms to many international and industry-specific compliance standards. More information can be found on AWS's compliance page.

 

Google Cloud Platform
Google Cloud Platform

For the provision of the dotdigital service including storage of customer data. Google conforms to many international and industry specific compliance standards. More information can be found on Google Cloud Platform's Security page.

GGR Communucations
GGR Communications

Used for network management and inter-data center connectivity.

Webqem
Webqem

Data Centre space and internet connectivity for email delivery services

Magnetic One
MagneticOne

Suppliers of integration platforms for clients wanting to link their dotdigital account to supported third party e-commerce systems.

Our global list of growing accreditations

Discover the data-driven features that will empower your teams to engage customers at scale.

*
*
*
*
*
*