Engagement Cloud Automation Journey Builder

dotdigital Engagement Cloud is the new name for dotmailer

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Loved and used by over 4,000 brands worldwide

Supercharge your marketing activity with Engagement Cloud

I want to:

boost my ROI
Boost ROI

When it comes to marketing budgets, we know you want big bangs for your buck. That doesn’t mean spending less. But it does mean making sure you maximize the value of every customer. How do you definitively do that?

The answer is through better engagement: personalized and relevant messages sent at exactly the right time. From automatic communications that recover lost sales or re-engage lapsed subscribers, to tools that help increase order values or just keep the conversation going: Engagement Cloud leaves nothing on the table.

Manage data

You already know that disconnected data and inconsistent messaging are sure-fire ways to lose credibility and damage customer relationships. No one wants a reminder to purchase a product they’ve already bought.

Engagement Cloud liberates your data from functional silos, then connects it all in one place. You can update data manually, use our extensive API library, or our own out-of-the-box integration. Or work with our Technical Solutions Team for a custom-built option. You can now put your customer data to work, all in one place.

Deliver automated campaigns

You’re right. Sending a generic, impersonal message just doesn’t cut it anymore. Customers will cast doubt on the businesses that do. Today, people only engage with brands they trust. And that means personalization. 

Engagement Cloud offers you a multitude of time-saving ways to personalize and automate your campaigns across all channels and at scale. From dynamic content and personalized landing pages, to our advanced segment builder, you can send the right content, at the right time, to the right people. 

Speak to someone

Sometimes you need a little help. We totally understand. So wherever you are in the world, we have a team of experts – actual real people – on hand 24/5 to sort out any niggles and answer support queries.

Browse our knowledge base and, if you can’t find what you’re looking for, just ask a question via live chat. We also have an online training facility. Plus, if you’re using Engagement Cloud with Microsoft Dynamics CRM, Salesforce, Magento, or Shopify, we have technical teams available who are experts in the those platforms. 

APIs

Your customers want to engage with your brand on their preferred channels. It doesn't have to be a backbreaking task: Integrating with Engagement Cloud enables you to consolidate your communications in one place, and utilize powerful, programmable APIs that make two-way customer conversations a reality.  

Minimize development time and future-proof solutions with a single integration. Then, use your central store of intelligent data to send customers personalized and contextual communications. They'll love it. 

Do more in less time

We get it. We can totally relate. Marketing people always tell us that their biggest day-to-day challenge is how little time they have to get important things done. So we’ve designed and built Engagement Cloud as an omnichannel marketing platform that saves you task-time right across the board. 

Our automation builder helps you create intelligent programs in minutes with an easy, drag-and-drop interface. Or there’s an HTML option for those who want to work with code. Say goodbye to laborious manual tasks, and hello to lunch breaks!

One platform, thousands of possibilities

Engagement Cloud integrates seamlessly with your existing ecommerce and business platforms to give you a powerful marketing tool that really does the biz.

Boost ecommerce ROI

Magento brand logos

Maximize your online sales by connecting two powerful platforms. Our cutting-edge Magento integration is the perfect fit for a results-driven ecommerce business. 

  • Comes preloaded in Magento 2.2.2
  • Works with Magento 1.6.1 and upwards
  • Gives you access to rich, real-time data
  • Integrates with other Magento tech
  • Uses single sign-on functionality
  • Verified by Magento’s dev teams

Generate high-value leads

Dynamics brand logos

Lead nurturing with a difference: our connector for Microsoft Dynamics empowers CRM marketers to engage prospects with data-driven messages. 

  • Uses single sign-on functionality
  • 24/5 technical support from experts
  • Dedicated connector development
  • Powerful business workflows
  • Multi-channel automation such as SMS 
  • Data-capture and engagement scoring 

Make your e-store soar

Shopify brand logos

A reliable and fast connection between Engagement Cloud and Shopify Plus means two things for ecommerce marketers: quicker wins, stronger growth. 

  • Sync contacts, products, and orders
  • Segment customer behavior data
  • Personalized marketing campaigns 
  • Tailored product recommendations 
  • Win customers with unique coupons 
  • Track engagement & purchase history

Propel your global growth

Salesforce brand logos

Unlock the power of CRM with our advanced connector for Salesforce. Empower your teams to work better together to achieve their business goals.

  • Plug & play extension & single sign-on
  • 24/5 technical support from experts
  • Continual platform development 
  • Robust, business-enhancing workflows
  • Multi-channel automation such as ads 
  • Data capture and contact scoring 

Throughout the pitch and integration, dotdigital – both as a team and as Engagement Cloud – offered us the perfect blend of simple UI, expert technicians, and brilliant tacticians to help us map out our world and our future ambitions.

Richard JonesHead of CRM, T. M. Lewin

The people behind the platform

We've a dedicated team of experts on hand to help you maximize your results.

Empowering your first steps

Getting you started

When you introduce Engagement Cloud to your business, we give you as little or as much support as you need to get things up and running. There are different levels of onboarding available, from essential support right through to the full works.

We aim to get you fully set up in six to eight weeks and we keep in touch throughout the whole onboarding process.

Genuine help and advice

Step by step support

Every customer gets access to our dedicated customer success team and technical support, available 24/5 to give you quick answers to everyday queries.

For brands that would like additional guidance on strategy, a dedicated account manager is your direct line to future planning. They'll advise you on marketing enhancements for stronger growth.

Leave it to the experts

Production services

When you’re strapped for time or simply need something custom-made, our professional services team can take up the reins.

From campaign management through to creative and custom technical solutions, our team's on hand to conceptualize ideas, design templates, build and activate programs, and deliver projects on time.

Expertise you can rely on

Our expert team of consultants has executed winning strategies for some of the biggest brands. Our strategists specialize in everything from email to customer data analysis, ecommerce to CRM optimization.

We've a multitude of sessions and services available to help you build actionable insight from customer data, and improve your multi-channel marketing.

Critically acclaimed by our customers

Our customers' words speak louder than our own

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dotdigital: your key to marketing success

150

countries

4000

brands

350+

people worldwide

9

global offices

Book a demo

Learn more about Engagement Cloud with a demo

Book a demo

Discover the data-driven features that will empower your teams to engage customers at scale.

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