Omnichannel marketing automation by dotdigital

From email marketing to full omnichannel marketing orchestration, dotdigital transforms your customer insight into personalized marketing campaigns.

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What is dotdigital Engagement Cloud?

The dotdigital platform is an omnichannel marketing solution for B2C, B2B, and NFP marketers. Import data, build segments and triggers, and create relevant marketing campaigns that engage your customers on their favorite channels. Don’t limit yourself to email marketing; personalize your marketing messages across SMS, push notifications, live chat, and social ads.

Speed and ease of use are at the core of what we do, so our omnichannel marketing features can help you reach your goals faster. If you want to increase marketing ROI, boost sales revenue, drive more qualified leads, or boost donor growth – dotdigital has the tools you need.

Import & segment data

Connect your customer data and create segments on everything from orders and preferences to demographics and CRM insight.

Create messages

Build emails and SMS in our drag-and-drop campaign building tool, using dynamic content blocks for highly relevant messaging.

Automate campaigns

Build customer lifecycle programs like welcome and post-purchase campaigns or abandoned cart reminders.

Report on success

Measure your KPIs using campaign reports and customer dashboards; get insights on click-through rates, RFM and email ROI.

dotdigital’s omnichannel marketing tools

Communicate with your customers intuitively on the right channel

Email marketing

Send timely, personalized, and engaging messages to your customers using our smart email marketing tools and WYSIWYG editor.

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SMS marketing

Deliver order updates and broadcast marketing via SMS, and with a 98% read rate, penetrate through the noise better than any other channel.

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Chat

Get instant access to prospective or returning customers on your site. Resolve queries, offer swift customer service, and turn buying intent into sales.

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Landing pages & forms

Capture customer data with surveys to boost list growth and relevancy. Design branded landing pages that get customers to act fast.

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Retargeting

Return browsing customers to your site with hyper-relevant retargeting ads using Google Ads, plus Facebook and Instagram. 

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Data-driven digital marketing features

Access smart collaboration, segmentation, and personalization tools with dotdigital Engagement Cloud

Marketing automation

With our omnichannel marketing automation studio you can build customer lifecycle journeys that combine email, SMS and more.

Segmentation

Segment your customer audiences on their behaviors, marketing preferences, demographics, and much more.

Personalization

Send one-to-one omnichannel marketing campaigns with dynamic content and relevant, contextual triggered messaging.

Artificial Intelligence (AI)

Smart ecommerce product recommendations, send time optimization, and product data enrichment do all the work for you.

Reporting

Gather campaign reports to inform your data-driven marketing strategies and inspire meaningful customer connections.

Teams

Empower your marketing team with custom user permissions. Get clarity over user activity in emails, segments, and automations.

Pre-built integrations for dotdigital Engagement Cloud

Magento integration

Premier technology partner status makes dotdigital the #1 choice.

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ShopifyPlus integration

Connect your store and start growing your business.

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Microsoft Dynamics integration

The ideal solution for CRM marketers to make their data go further.

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BigCommerce integration

Powerful platform features to increase your online orders. 

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Ready to get started?

See dotdigital Engagement Cloud in action

Watch a 3-minute demo

See how dotdigital can help you boost your ROI, utilize your data, and do more in less time.

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Get a free 15-minute consultation & demo of Engagement Cloud from a marketing expert.

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