Engagement Cloud
Acquire smarter.
Convert faster.
Deliver big.
The customer engagement platform built for powerful omnichannel marketing. Make every journey count.
Connect the
data dots.
Say goodbye to information silos. Make your data work harder and unearth customer insight, all from your hot desk.
Empower your
teams.
With intuitive tools and intelligent features, creating meaningful customer experiences has never been easier.
Communicate with
impact.
Trigger relevant omnichannel messages that engage and entertain your customers, wherever they are, on whichever device.
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See the detailsLoved and used by over 4,000 brands worldwide
Your essential omnichannel marketing tools
Empower your team to deliver engaging conversations across every channel
Dominate the inbox
Keep your comms on brand and available on all devices with your email marketing.
- Employ marketing preferences to deliver relevant campaigns
- Use dynamic content to show different segments different content
- Build automated campaigns in minutes
- Create and save templates for your different campaigns
- Use product recommendations to supercharge your ecommerce performance
Direct reach guaranteed
98% of SMS is read in five minutes, making it the perfect channel for communicating key details.
- Engage audiences with timely nudges that don't annoy
- Send appointment reminders and minimize no-shows
- Confirm order, dispatch, and delivery with SMS
- Broadcast promotions directly via text
- Request customer service or product feedback
Reach social audiences
Engage your customers on the social channels they love. Learn, grow, and build brand awareness across social media.
- Enrich your data by syncing mailing lists and social media followers
- Collect email subscriptions right on your social profiles
- Offer customers a choice of communication channels
- Guide shoppers through the sales process with Facebook messenger
Hand-hold on mobile
Generate more sales and drive more actions with the power of push.
- Reduce churn by driving re-engagement with personalized offers and promotions
- Segment and engage with targeted notifications
- Deep link to your app or website
- Automate and pair with other channels as part of a wider campaign
Target with relevancy
If you miss your customers the first time, make sure you bring them back with display advertising.
- Retarget abandoned browsers
- Actively target previous purchasers or lapsed customers
- Promote location-specific offers based on browsing history
- Use lists to exclude any audiences who you don’t want to see your ads
Capture empowering data
Grow your lists for faster and smarter conversions. Our surveys, forms, and landing pages do all the work.
- Capture data and sync seamlessly with your contacts
- Use pop-ups to grow your contact list, and choose where they appear
- Display relevant, personalized content with landing pages
- Enable auto-fill fields in surveys to make conversion easy
Supercharge your marketing activity with Engagement Cloud
I want to:
When it comes to marketing budgets, we know you want big bangs for your buck. That doesn’t mean spending less. But it does mean making sure you maximize the value of every customer. How do you definitively do that?
The answer is through better engagement: personalized and relevant messages sent at exactly the right time. From automatic communications that recover lost sales or re-engage lapsed subscribers, to tools that help increase order values or just keep the conversation going: Engagement Cloud leaves nothing on the table.
You already know that disconnected data and inconsistent messaging are sure-fire ways to lose credibility and damage customer relationships. No one wants a reminder to purchase a product they’ve already bought.
Engagement Cloud liberates your data from functional silos, then connects it all in one place. You can update data manually, use our extensive API library, or our own out-of-the-box integration. Or work with our Technical Solutions Team for a custom-built option. You can now put your customer data to work, all in one place.
You’re right. Sending a generic, impersonal message just doesn’t cut it anymore. Customers will cast doubt on the businesses that do. Today, people only engage with brands they trust. And that means personalization.
Engagement Cloud offers you a multitude of time-saving ways to personalize and automate your campaigns across all channels and at scale. From dynamic content and personalized landing pages, to our advanced segment builder, you can send the right content, at the right time, to the right people.
Sometimes you need a little help. We totally understand. So wherever you are in the world, we have a team of experts – actual real people – on hand 24/5 to sort out any niggles and answer support queries.
Browse our knowledge base and, if you can’t find what you’re looking for, just ask a question via live chat. We also have an online training facility. Plus, if you’re using Engagement Cloud with Microsoft Dynamics CRM, Salesforce, Magento, or Shopify Plus, we have technical teams available who are experts in the those platforms.
Your customers want to engage with your brand on their preferred channels. It doesn't have to be a backbreaking task: Integrating with Engagement Cloud enables you to consolidate your communications in one place, and utilize powerful, programmable APIs that make two-way customer conversations a reality.
Minimize development time and future-proof solutions with integration. Then, use your central store of intelligent data to send customers personalized and contextual communications.
We get it. We can totally relate. Marketing people always tell us that their biggest day-to-day challenge is how little time they have to get important things done. So we’ve designed and built Engagement Cloud as an omnichannel marketing platform that saves you task-time right across the board. Say goodbye to laborious manual tasks, and hello to lunch breaks.
Our automation builder helps you create intelligent programs in minutes with an easy, drag-and-drop interface. Or there’s an HTML option for those who want to work with code.
One platform, thousands of possibilities
Engagement Cloud integrates seamlessly with your existing ecommerce and business platforms to give you a powerful marketing tool that really does the biz.
Boost ecommerce ROI
Maximize your online sales by connecting two powerful platforms. Our cutting-edge Magento integration is the perfect fit for a results-driven ecommerce business.
- Comes preloaded in Magento 2.2.2
- Works with Magento 1.6.1 and upwards
- Gives you access to rich, real-time data
- Integrates with other Magento tech
- Uses single sign-on functionality
- Verified by Magento’s dev teams
Generate high-value leads
Lead nurturing with a difference: MSDynamics empowers CRM marketers to engage prospects with data-driven messages.
- Uses single sign-on functionality
- 24/5 technical support from experts
- Dedicated connector development
- Powerful business workflows
- Multi-channel automation such as SMS
- Data-capture and engagement scoring
Make your e-store soar
A reliable and fast connection between Engagement Cloud and Shopify Plus means two things for ecommerce marketers: quicker wins, stronger growth.
- Sync contacts, products, and orders
- Segment customer behavior data
- Personalized marketing campaigns
- Tailored product recommendations
- Win customers with unique coupons
- Track engagement & purchase history
Propel your global growth
Unlock the power of CRM with our advanced connector for Salesforce. Empower your teams to work better together to achieve their business goals.
- Plug & play extension & single sign-on
- 24/5 technical support from experts
- Continual platform development
- Robust, business-enhancing workflows
- Multi-channel automation such as ads
- Data capture and contact scoring
Throughout the pitch and integration, dotdigital – both as a team and as Engagement Cloud – offered us the perfect blend of simple UI, expert technicians, and brilliant tacticians to help us map out our world and our future ambitions.
The people behind the platform
We've a dedicated team of experts on hand to help you maximize your results
Empowering your first steps
When you introduce Engagement Cloud to your business, we give you as little or as much support as you need to get things up and running. There are different levels of onboarding available, from essential support right through to the full works.
We aim to get you fully set up in six to eight weeks and we keep in touch throughout the whole onboarding process.
Genuine help and advice
Every customer gets access to our dedicated customer success team and technical support, available 24/5 to give you quick answers to everyday queries.
For brands that would like additional guidance on strategy, a dedicated account manager is your direct line to future planning. They'll advise you on marketing enhancements for stronger growth.
Leave it to the experts
When you’re strapped for time or simply need something custom-made, our professional services team can take up the reins.
From campaign management through to creative and custom technical solutions, our team's on hand to conceptualize ideas, design templates, build and activate programs, and deliver projects on time.
Expertise you can rely on
Our expert team of consultants has executed winning strategies for some of the biggest brands. Our strategists specialize in everything from email to customer data analysis, ecommerce to CRM optimization.
We'll help you build actionable insight from customer data and improve your multi-channel marketing.
Critically acclaimed by our customers
Our customers' words speak louder than our own
dotdigital: your key to marketing success
150+
countries
4000+
brands
350+
people worldwide
9
global offices
