Omnichannel marketing powered by dotdigital
Use dotdigital Engagement Cloud to transform customer data and insight into personalized digital marketing campaigns
dotdigital is an omnichannel marketing automation platform used by 4,000+ brands worldwide
Advanced omnichannel marketing platform from dotdigital
Engage your B2B or B2C customers with Engagement Cloud's omnichannel features
Send email marketing campaigns
Keep your comms on brand and available on all devices with your email marketing.
- Build automated emails in minutes
- Create and save templates for your various campaigns
- Use marketing preferences to deliver relevant campaigns
- Drive higher engagement by showing different segments different content
- Use product recommendations to supercharge your ecommerce performance
Use SMS to reach customers
98% of SMS is read in five minutes, making it the perfect channel for communicating key details.
- Engage audiences with timely promotions
- Send appointment reminders and minimize no-shows
- Confirm order, dispatch, and delivery with SMS
- Request customer service or product feedback
- Re-target and increase engagement with link tracking performance
Reach people on social media
Engage your customers on the social channels they love. Learn, grow, and build brand awareness across social media.
- Enrich your data by syncing mailing lists and social media followers
- Collect email subscriptions right on your social profiles
- Offer customers a choice of communication channels
- Guide shoppers through the sales process with Facebook Messenger
Send push notifications
Generate more sales and drive more actions with the power of push.
- Reduce churn by driving re-engagement with personalized offers and promotions
- Segment and engage with targeted notifications
- Deep link to your app or website
- Automate and pair with other channels as part of a wider campaign
Target with relevancy
If you miss your customers the first time, make sure you bring them back with display advertising.
- Re-target abandoned browsers on Facebook and Google
- Actively target previous purchasers or lapsed customers
- Promote location-specific offers based on browsing history
- Use lists to exclude any audiences who you don’t want to see your ads
Build surveys and landing pages
Grow your lists for faster and smarter conversions. Our pages and forms optimize your opportunities.
- Utilize form builder for sign-ups, preference centers, surveys, or even competitions
- Use pop-ups to grow your contact list, and choose where they appear
- Gather rich data and trigger enrollment programs or redirects with a click of submit
- Enable auto-fill fields to lower the barrier to conversion
Seamless ecommerce and CRM integrations with dotdigital
dotdigital integrates easily with your existing platforms to give you a powerful digital marketing tool that really delivers results
Magento integration
Maximize your online sales by connecting two powerful platforms. As Magento’s Premier Partner, our cutting-edge integration is the perfect fit for a results-driven ecommerce business.
- dotdigital is preloaded in Magento 2.2.4
- Works with Magento 1.6.1 and upwards
- Gives you access to rich, real-time data
- Integrates with other Magento tech
- Uses single sign-on functionality
- Verified by Magento’s dev teams
Microsoft Dynamics CRM integration
Lead nurturing with a difference: Microsoft Dynamics 365 empowers CRM marketers to engage prospects with data-driven messages.
- Uses single sign-on functionality
- 24/5 technical support from experts
- Dedicated connector development
- Scheduled syncing and powerful workflows
- Powerful business workflows
- Omnichannel automation such as SMS
- Data-capture and engagement scoring
Shopify integration
A reliable and fast connection between Engagement Cloud and Shopify Plus means two things for ecommerce marketers: quicker wins, stronger growth.
- Sync contacts, products, and orders
- Segment customer behavior data
- Personalized marketing campaigns
- Tailored product recommendations
- Win customers with unique coupons
- Track engagement & purchase history
Salesforce integration
Unlock the power of CRM with our advanced connector for Salesforce. Empower your teams to work better together to achieve their business goals.
- Plug & play extension & single sign-on
- In-house experts provide support and development
- Two-way preference sync for contacts
- Robust, business-enhancing workflows
- Omnichannel automation such as ads
- Data capture and contact scoring
Throughout the pitch and integration, dotdigital – both as a team and as Engagement Cloud – offered us the perfect blend of simple UI, expert technicians, and brilliant tacticians to help us map out our omnichannel world and our future marketing automation ambitions.
Richard Jones, Head of CRM, T. M. Lewin
The people behind dotdigital
A dedicated team of marketing strategy and technical experts
Empowering your first steps
When you introduce Engagement Cloud to your business, we give you as little or as much support as you need to get things up and running. There are different levels of onboarding available, from essential support right through to the full works.
And don’t worry, we will keep in touch throughout the whole onboarding process.
Genuine help and advice
Every customer gets access to our dedicated customer success team and technical support, available 24/5 to give you quick answers to everyday queries.
For brands that would like additional guidance on strategy, a dedicated account manager is your direct line to future planning. They’ll advise you on marketing enhancements for stronger growth.
Leave it to the experts
When you’re strapped for time or simply need something custom-made, our professional services team can take up the reins.
From campaign management through to creative and custom technical solutions, our team’s on hand to conceptualize ideas, design templates, build and activate programs, and deliver projects on time.
Expertise you can rely on
Our expert team of consultants has executed winning strategies for some of the biggest brands. Our strategists specialize in everything from email to customer data analysis, ecommerce to CRM optimization.
We’ll help you build actionable insight from customer data and improve your multi-channel marketing.
Why our customers love dotdigital Engagement Cloud
Thousands of marketers love our omnichannel marketing automation platform
See dotdigital Engagement Cloud for yourself
Watch a 3-minute platform tour of Engagement Cloud's omnichannel marketing features
