Intelligent automation for real connections

Welcome to a world where your customer data, channels and campaigns are in one place, and everything just works.

Helping brands create real connections

Great marketing without the manual effort

Dotdigital gives you one platform that manages everything, making it easy for you to create great marketing without the need for developers, designers, or data analysts.

Build campaigns in an instant with:

  • A team of AI agents to support you
  • A simple drag-and-drop campaign builder
  • Ready-to-go templates for the entire customer lifecycle

Automation that builds real connections

We make meeting customers across the right channels at the right time easy and enjoyable.

With Dotdigital, you can:

  • Understand and track customers across your whole tech stack
  • Reach them on every channel: email, SMS, WhatsApp, and web
  • Trigger messages at the moment they’re ready to act

Everything you need for great marketing

Access customer insights, measure performance, and use your data to answer questions, all in one place.

Dotdigital helps you to:

  • Understand customer behavior with a complete 360° view
  • See what's working and how to optimize with clear, actionable reporting
  • Use your favorite AI tools to ask your data anything and get instant answers

Reach customers in the moments that matter

We’ve made it easier to spend less time building complex workflows and more time creating messages that your customers care about.

Our ready-made automation flows include:

  • Welcome and birthday journeys
  • Event and appointment reminders and follow-ups
  • Cart and browse abandonment triggers
  • Back-in-stock notifications
  • Post-purchase and re-engagement journeys
  • Replenishment reminders

Intelligent automation, backed by humans

Smart automation. Human support. That’s the Dotdigital difference.

Trusted by 4,000+ brands

With 25+ years of marketing experience, we’ve stayed ahead by constantly evolving with what marketers need.

Real support, whenever you need it

Get 24/7 help from real people who understand your challenges. Our customers love our support team so much, they’re one of the reasons we’re rated 4.6 on Trustpilot.

Recognized industry leaders

G2 recognizes Dotdigital as a Leader in 13 product categories, all based on real customer reviews.

An extra pair of expert hands

From design to deliverability, our team of experts is an extension of yours, ready to step in whenever you need us.

Built to solve real marketing challenges

Dotdigital’s platform features are designed around the problems marketers face every day - because we’re marketers too, and we know what you’re up against.

Serious about sustainability

Dotdigital is the world’s first carbon-neutral marketing automation platform, powered by 100% renewable energy.

Marketing on auto-pilot

The easy-to-use, no-code solution for launching automated cross-channel marketing.

Frequently Asked Questions

What types of marketing automation programs are there?

There are a range of different automation programs you can add to your marketing campaigns. Here are some popular types:

  1. Customer engagement: Customer engagement marketing automation programs focus on nurturing long-term relationships with customers by providing personalized interactions and timely communication. This may include triggered welcome email campaigns and celebrating your customers’ milestones.
  2. Ecommerce: Ecommerce marketing automation can help improve your sales and customer satisfaction. Some key features include cart abandonment reminders, a post-purchase program, and automated emails for upselling and cross-selling.
  3. Sales enablement: The sales enablement marketing automation program helps improve the productivity of sales teams by automating repetitive tasks, ensuring that the right content is available at the right time, and providing useful insights to close deals faster. These may include lead nurturing, automating sales follow-up emails, and abandoned browse programs.
  4. Re-engagement: Re-engagement marketing automation programs aim to win back customers who have become inactive or unresponsive to previous marketing efforts. Strategies include targeted offers, loyalty programs, personalized content, and automated retargeting campaigns
  5. SMS: The SMS marketing automation programs are designed to communicate with customers through text messages, delivering relevant content and offers directly to their mobile devices. They can be used for a variety of purposes, such as sending order confirmations, promotional alerts, and event reminders.

How will marketing automation affect my existing marketing strategy?

Marketing automation enhances your existing marketing strategy in several ways.

Firstly, marketing automation does the heavy lifting for you by automating routine tasks like sending out welcome emails, abandoned cart programs, and retargeting display ads. This can save you time and resources, allowing you to focus on more strategic marketing activities.

Secondly, marketing automation streamlines your processes by integrating different marketing channels and automating workflows. This helps you create more efficient and effective campaigns, reducing the chances of errors and improving the overall customer experience.

Thirdly, marketing automation improves targeting and personalization by allowing you to target your audience and create highly personalized campaigns that are tailored to the needs and preferences of each customer. This helps you build stronger relationships with your customers, increasing their loyalty and engagement with your brand.

You can use data insights to guide your marketing automation and optimize your future marketing efforts. By analyzing data from different marketing channels, you can identify trends, patterns, and opportunities that can inform your future marketing strategies and tactics, ultimately driving better results and return on investment.

In what ways does marketing automation improve email marketing campaigns?

Marketing automation significantly enhances email marketing campaigns by introducing efficiency, personalization, and advanced targeting capabilities. Here are five key ways in which marketing automation improves email marketing efforts:

  • Moment-based marketing: Utilizing marketing automation platforms, you can seamlessly set up event-driven emails, including welcome messages, abandoned cart notifications, or re-engagement emails. These tailored emails are automatically dispatched in response to specific customer actions, capitalizing on real-time engagements.
  • Customer nurture: With email automation, you can schedule a series of emails over a predetermined time to nurture leads through their buying journey. These customer nurture campaigns provide valuable content and offers at ideal stages of the customer lifecycle, fostering trust and increasing the likelihood of a purchase.
  • Analytics and data: With program analytics, you can visualize your automation data and analyze the associated data of each program node from start to finish. This information enables you to refine your campaigns, make necessary adjustments, and achieve better results.
  • Testing and optimization: Marketing automation platforms enable you to A/B test subject lines, layouts, or calls to action. This allows you to identify the most effective email strategies and continuously improve your campaigns for optimal results.

How does marketing automation boost the success of SMS marketing campaigns?

SMS marketing can be a highly effective way to reach your customers, but it's important to remember that timing, relevance, and personalization are key to success. This is where marketing automation comes in - it can help you streamline your SMS campaigns and make them more effective. Here are some ways marketing automation tool can help you boost the success of your SMS campaigns:

Targeted messaging: With marketing automation, you can create and schedule highly targeted SMS messages to be sent to your recipients based on their interests, preferences, behavior, and other relevant factors. This focused and personalized approach ensures that your messages are more likely to resonate with your audience and drive higher engagement rates.

Timeliness: Marketing automation enables you to schedule your SMS campaigns at the most appropriate times for your recipients, which can increase open and response rates. Moreover, you can create trigger-based messages to leverage important moments such as sending a promotional message right after a customer abandons a cart or visits a specific product page.

Personalization: Marketing automation empowers you to create highly personalized and targeted SMS marketing campaigns at scale. By using the data collected on customers, you can create bespoke messages with tailored offers and recommendations that appeal to their distinct preferences and needs.

What role does marketing automation play in enhancing customer lifecycle marketing strategies?

Marketing automation software allows marketers to automate key touchpoints throughout the customer lifecycle. For instance, you can automate welcome emails, abandoned cart emails, and post-purchase follow-ups. This not only saves time and effort but also ensures your communication throughout the customer journey is consistent and personalized.

Marketing automation also helps in lead nurturing. By automating lead nurturing campaigns, you can send personalized and relevant content to prospects based on their behavior, interests, and stage in the sales funnel. This helps in building trust and strengthening the relationship with the prospect, which ultimately leads to higher conversion rates.