Customer loyalty report 2022
We’ve done the research, so you don’t have to.
We know marketers like you are hungry for the secret sauce that creates lasting customer loyalty. Well, you’re in for a treat, as we’ve gathered actionable insights and takeaways to help improve retention programs and maintain stellar cross-channel experiences for customers.
This report includes research coverage of our latest findings on customer behavior, retention, experience, and value exchange through channels like email, social media, and SMS.
We deep dive into the components of the most satisfying customer experiences, as we surveyed participants across the US and UK on what consumers deem a valuable exchange for personal information in becoming a brand loyalist.
Discover 10 key takeaways to explore in our report, such as:
- How to incentivize your customers with email offers
- Quality wins, over quantity
- How to get personal to protect your customers
- How subscriptions lead to website traffic
- Staying social to keep customers engaged
- And so much more…
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Please note that we gather data around email opens & clicks using standard technologies including clear gifs to help us monitor and improve our emails communications.