Masterclass series

Marketing automation masterclass: The re-engagement one

Learn the most effective ways to re-engage your customers before they lapse altogether

No matter how great your emails are, you’re always going to find some customers become unengaged. However, hope is not lost. A strong re-engagement program re-engages and re-energizes your customer’s interest in your brand and brings them back into the fold.

A solid re-engagement strategy cannot be underestimated, as increasing customer retention by just 5% can increase profits by 25% to 95%, and will save on further acquisition costs to maintain a healthy database.

With this in mind, we’re sharing our top tips for nailing your re-engagement program – sometimes known as win-back. This program targets customers who were once active and engaging with your brand, but haven’t done so in a while.

In this edition of our Marketing automation masterclass: The re-engagement one, we’ll be covering:

  • What an effective re-engagement program looks like
  • How to optimize your win-back automation with personalization
  • Which channels to use to retain your lapsing customers

Download your copy now.

Get in touch
This field is for validation purposes and should be left unchanged.

Other resources

  • Guide

    Marketing calendar 2025: Australia & New Zealand

    Get ready for the year ahead with a marketing calendar of all the key dates you need to know in 2025.

  • Guide

    Marketing calendar 2025: East Asia

    Get ready for the year ahead with a marketing calendar of all the key dates you need to know in 2025.

  • Guide

    Marketing calendar 2025: United States & Canada

    Get ready for the year ahead with a marketing calendar of all the key dates you need to know in 2025.

  • Instant platform demo

    See why Dotdigital is the ultimate platform for designing unforgettable CX

    Instant platform demo
    '