Power customer experiences with dotdigital
Unlock the value of your customer data
Unify customer data, surface revenue opportunities, and deliver highly-personalized cross-channel campaigns in a snap.
Being data-driven is no longer optional. It’s imperative.
Dotdigital helps put your customers first. When you harness your customer data to surface insights and orchestrate cross-channel messaging you’re able to create exceptional customer experiences that engage, convert, and generate loyalty.
Unify data from your CRM, ecommerce platform, or other sources to create a single customer view. Layer on behavioral and engagement insights. From there use our audience analytics to surface revenue opportunities you can turn into exceptional cross-channel campaigns.
We work with 4,000+ global brands
Here's why they love us
Single customer view
Unify data and put your customer front and center
Dotdigital gives you a holistic view of every one of your customers, so you can see your customer’s story at a glance, break down data siloes, and wear the voice of the customer crown that you deserve. Single customer view lets you own the narrative and uncover profitable customer insights.
Smarter commerce intelligence
Surface insights and segment with pin-point accuracy
We don’t expect you to get your hands dirty in the data. Instead let the platform surface customer insights, opportunities, reports that make decision making easy. Then you can focus on your customers.
Uncover opportunities
Our dashboards use your data to reveal hot leads to strike and cooling customers to nurture.
Instant segmentation
Get insights right down to the individual, and create lookalike segments with a single click.
Measure your impact
Campaign reports break down metrics important to you, quantified by the numbers that really matter.
Make decisions fast
Live reports means you can react with agile marketing campaigns to keep control over your success.
Click and connect
Out-of-the-box integrations with major ecommerce platforms
Our close partnerships with Shopify, Adobe Commerce, and BigCommerce—and a host of other tech platforms—means you’re always one step ahead. If you have custom requirements, we have in-house experts to make it happen.
True cross-channel automation
Build complex customer journeys in a snap
Dotdigital’s cross-channel automation ensures you’re speaking to exactly the right audience, surfacing the insights you need to drive retention and build powerful personas.
Email marketing
Easy-to-build email campaigns that deliver a truly personalized experience for every customer.
Push notifications
Intelligent push notifications ensure no basket is left behind and your customers return for more.
SMS marketing
Reach your audience where they are with sophisticated SMS scheduling and time-sensitive messaging.
Search and social ads
Speak to your integrated database across every channel and reach them where they are to stay front of mind.
Extend your team with ours
Dotdigital's professional services are second-to-none
Our aim is to help our customers deliver memorable experiences for their customers. This is our thing—and we do it well!
Onboarding
You’ll be ready to go on day one with our expert onboarding tea
Managed Services
With a 98% customer satisfaction rate. You’re in safe hands.
Deliverability
Our experts take deliverability very seriously. and are here to help.
Custom Tech Solutions
Full build and consulting services that make integrating your tech.
Support
With a 98% customer satisfaction rate. You’re in safe hands.
Customer Success
We’ll help you put your marketing plans into action.
Creative Services
Get custom asset template kits or creative campaigns consulting.
Consultancy
Enhance your strategy with data audits and automation workshops.
Responsible marketing
We aspire to inspire responsible marketing across the board
Security
Secure and compliant to the core
At Dotdigital we know how important your data is, and the way it’s handled. As an ISO 27001-accredited business, you can put your data worries aside. Our strict compliance means you can operate effectively with tight security.
Privacy
Protecting your data & your customers' data
Dotdigital has achieved certification against the ISO 27701 standard. Our Privacy Information Management System and compliance programs are owned by an appointed Data Protection Officer.
Sustainability
Paving the way for a greener future in tech
Dotdigital is the first and only carbon-neutral, ISO 14001-accredited cross-channel marketing platform. While offsetting our own carbon footprint, we use green tech to ensure all our activities remain carbon-neutral.
Get started with Dotdigital
If you need a future-proof platform that scales with you—you've found it.
