Live chat

Live chat

Make it easy for customers to buy products and get answers to their questions in an instant.

Expand market reach

Live chat benefits
  • Conversions. Increase conversions by 40% and lifetime value exponentially
  • CX. Keep visitors coming back with great experiences and incentives
  • ROI. More opportunity to lead-score, cross-sell, and upsell
  • Proactive. Catch problems before they impact your bottom line

Converse and convert

Chat with customers on site and improve results fast

Reach customers

With more and more customers choosing to shop online over visiting bricks-and-mortar stores, live chat enables you to connect one-on-one with customers. Respond to their questions and drive them further down the path to purchase.

Exceptional experiences

Make your customer service a reason customers keep coming back. With real-time conversations and centralized data, your teams have the knowledge and power to deliver amazing experiences.

Next evolution of funnel

Modern technology lets consumers engage with brands, whenever and wherever they choose. Live chat helps you to connect with customers, anywhere along the buying journey.

Live chat - Converse and convertLive chat - Converse and convertLive chat - Converse and convert

Eliminate roadblocks

Information is power and customers are the key

Be proactive

Get instant feedback about your product, service, app, or site from active users, so you can constantly improve.

Handle stumbling blocks

Remove all low barriers to sales by answering any question customers might have about settings, size, or service in an instant.

Fix glitches

Technical errors can occur at any time. Live chat can help you identify and fix them before you lose out on revenue - all thanks to your eagle-eyed customers.

Live chat - Eliminate roadblocksLive chat - Eliminate roadblocksLive chat - Eliminate roadblocks

Easy access to the funnel

A portal to your consideration- and decision-stage marketing

Boost conversions

With 77% of customers not making a purchase without the inclusion of live chat on a site, this tool isn’t just a nice-to-have – it’s essential.

Increase orders

With your team on hand to answer questions and guide users towards your goals, there's even more opportunity to cross-sell, upsell, and increase your average order value.

Information capture

Capture more information about customers and prospects, and improve lead scoring with more targeted and personalized marketing experiences. Find out exactly where they are in the funnel, then help them get to the next stage.

Live chat - Easy access to the funnelLive chat - Easy access to the funnelLive chat - Easy access to the funnel

Engagement Cloud benefits at a glance

  • Design stylish emails effortlessly with our drag-and-drop tool
  • Leverage our automation tool to create multichannel lifecycle programs
  • Unlock customer engagement with SMS messaging
  • Synchronize data seamlessly from your CRM or ecommerce store
  • Use insight to craft relevant content and create powerful segments
  • Maximize sales and ROI with data-driven messages
  • Trigger push messages and re-targeting ads for extended brand reach
  • Harness AI to send personalized product recommendations

Watch a 3 minute video

See a 3 minute video showcasing Engagement Cloud's intelligent features

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Discover the data-driven features that will empower your teams to engage customers at scale.

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