Is there a perfect ecommerce customer experience?
Marketers in every sector, from every vertical and industry understand that customers value strong and personal relationships with their favorite brands – but none more so than ecommerce retailers. To stay ahead of the competition, you must understand exactly who your customers are, and what they expect from you.
As online interactions become central to your customer relationships, it’s important for you to take a digital-first approach with your marketing.
Understanding the customer journey is essential for marketers and merchants looking to deliver unforgettable ecommerce experiences.
In this Ebook, we’ll take you through the four stages of the customer journey:
- Post-purchase consideration
Dotdigital may contact you further & send you additional content where we have a legitimate interest to do so, which you will be able to unsubscribe from at any time.
Please note that we gather data around email opens & clicks using standard technologies including clear gifs to help us monitor and improve our emails communications.