Best practice guide

The channel playbook

Dive into the channels that are guaranteed to make an impact in your customers’ journey

The channel playbook

Marketers are busy and there are more and more channels you need to keep up with. With 40% of customers saying that they won’t do business with companies if they can’t use their preferred channels, having a cross-channel presence is more important than ever.

In our new guide we break down each channel, so that you are empowered with all the knowledge you need to create a successful cross-channel strategy.

Read on to discover:

  • The pros and cons of each channel
  • The key stats you need to know
  • The types of messages suited to the channel
  • Each channel’s audience 
  • How to integrate the channels 
  • Which content works best 
This is your channel playbook, full of exclusive insights and actionable takeaways. 
Get in touch
This field is for validation purposes and should be left unchanged.

Other resources

  • Website product recommendations tips
    Guide

    The website product recommendations playbook

    Turn your ecommerce website into a master matchmaker, helping you pair products with prospects and customers they were made for. 

  • Guide

    10 automation flows to unlock your data

    Unlock the power of marketing automation flows

  • Guide

    Global Benchmark Report 2025

    Email, SMS, and marketing automation benchmarks

  • Marketing personalization platform

    One-to-one marketing is simple with Dotdigital. Personalize every touchpoint. From inbox to checkout.

    Marketing personalization platform
    '