Your technical specialists are always on speed dial, for whenever you need a question answered or problem solved.
24/5 support from real people
No matter what your question or issue, our support team works around the clock, Monday to Friday, to get you back to full momentum. You can call us or drop us a line on our live chat, and one of our experts will do their best to get things resolved there and then: we have an average customer satisfaction score of 96%+.
There’s also our support portal – a regularly updated knowledge base – which houses everything from quick-start guides to frequently asked questions; you’re likely to find the answer there but if not, we’ve an average answer time of 27 seconds and our live chats are responded to within 3 minutes.
Our current system status is always available in real time at status.dotdigital.com. Here you can subscribe via Twitter, email, or SMS for instant updates on service incidents. Plus, you can browse through past incident history. We also provide a scheduled maintenance calendar of upcoming planned improvements affecting the platform. This is one technology provider that’ll never leave you on the back foot.
Contact details and availability
To achieve true customer success, you should be able to access the assistance you need, exactly when you need it – and by someone who’s equipped to help you. That’s why we ensure you’re never more than a few clicks away from reliable technical support. You can call our global support team 24 hours a day, from Monday through Friday. Phone not convenient? Reach us on our live chat in the support portal, and get an answer in less time than it takes the kettle to boil. Or raise a support ticket with us, if that’s your cup of tea.
The people behind the platform
- Speedy onboarding so you hit the ground running
- Training workshops and sessions to suit every business
- Creative design services that are made to measure
- Campaign management and automation enhancement
- Dedicated account management for your business growth
- 24/5 support from Engagement Cloud's technical masters
- Custom technical solutions for bespoke integrations
- Professional consultancy from customer engagement experts