Scale your efforts,
reap your rewards

Grow and expand your business. Our latest release brings improvements to ecommerce and CRM, and updates features for ultimate streamlining.

Feature updates / 2020 February release

Platform improvements, built for you

We develop dotdigital with you in mind. Here's how our latest release will help you.

  • Ecommerce updates

    Multi-store support, product recommendation improvements and chat integrations all make global expansion easy

  • Feature delights

    We’ve updated platform favorites: SMS gets smarter and more possibilities than ever for Engagement Cloud Chat

  • Leverage your CRM

    With our new, dedicated, intuitive and sleek Engagement Cloud App for Microsoft Dynamics 365 Unified Interface

Ecommerce updates for global expansion

Ecommerce | dotdigital

Chat integrations 
Engagement Cloud Chat acts as a complementary tool for your ecommerce endeavors. Chat bot integrations make conversations at scale much easier to manage. Plus, integrate with your Magento 2 store in a few clicks and enjoy one free chat agent on us!

Ecommerce improvements
An extension of your digital shopfront, visual updates to ‘My Store’ in Engagement Cloud brings more efficiency your team. Apply rules of thumb to all your product recommendations with store-level logic. Plus, show the machine who’s boss; layer rules on top of our AI-powered recommendation engine.

Abandoned Browse
Abandoned browse joins abandoned cart for more revenue generating opportunities for your business than ever!  Magento users can now truly catch ‘em all with abandoned search! Target high-intent shoppers and expect results.

Multi-store support
Connect multiple storefronts to your one and only Engagement Cloud account. Whether you are expanding to new regions, diversifying your offering in an existing market, or mid replatforming, you can rely on your data and reporting being in one place, even when using a variety of ecommerce platforms.

Feature favorite updates and delights

Feature favourite updates | dotdigital

Engagement Cloud chat upgrades
Multi-team support opens up possibilities such as region- or department-specific teams. Automated messages such as welcome messages or out-of-hours will also help you meet customer expectations, 24 hours a day, 365 days a year.


New chat reporting means your admins can now view the total number of new chats, the average time to respond and complete, and see how many are currently open. They will also benefit from metrics that will compare response times, and agents, in a glance.

SMS gets smarter 

Built-in functionality for split-testing your SMS (yes, just like in emails!) brings more efficiency and creativity for serious marketers. ‘Text-to-join’ promotions, multiple choice competitions and other campaigns that rely on automation in order to scale are also easier than ever, with improved SMS auto-response.

Leverage your CRM with ease

Leverage your CRM | dotdigital

Unified Interface Support for Microsoft Dynamics 365 
Enjoy Engagement Cloud’s dedicated app for Microsoft Dynamics 365, now supporting Unified Interface. Whether you are a CRM or marketing professional, new intuitive navigation makes the integration easy to use with little to no training. Create campaigns, perform sends and track reporting.

Quicker than ever

What’s more, Dynamics just got quicker, with improved page and app load speeds that will save more even crucial time. This faster, smarter and easier update brings you all the benefit of a native app, but without the lag! Don’t forget: big improvements to your efficiency, will bring big rewards to your business.

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