Time to evolve:
thriving not surviving

Every sale and lead is vital. Our latest release brings you the tools you need to hunt and gather data and opportunities.

Feature updates / 2020 July release

Highly evolved tools to do more than survive

Enjoy smarter ways of working and generate more revenue from personalized, on-brand experiences at every touch.

SMS made easy

Self-serve SMS is now available
Now you can get sending with SMS straightaway by setting up numbers for the UK, US and Australia in-platform with a few clicks. Free up your time and start using one of the best channels to surprise, delight, engage and convert on.

Send SMS globally with ease 
Travel might be restricted but that doesn’t mean your SMS marketing needs to be. While each country has different rules for sending SMS as a business, these are now set-up automatically in Engagement Cloud so you can reach further, and navigate any complexities with ease.

Use Pages and forms links in SMS for easier data acquisition
Data helps you create more personalized, engaging comms, but how do you get it? Leverage the unparalleled open and click through rates of SMS. Native dotdigital pages and forms links can now be added to SMS for an effective way to acquire data.

New ecommerce delights

Recover lost revenue easily with the new abandoned cart dashboard
Take your ecommerce strategies to the next level. Understand your customer journeys and attribution more than ever with an abandoned cart reporting that identifies converted, abandoned and lost customer carts.

Showcase more of your product recommendations
Now it’s easier to introduce or shine a light your products or services: the amount of product recommendations you can display has doubled to eight! Present new lines to old faithful customers, and uncover classic lines to new customers to improve their value.

Your forms are now available in Magento Page Builder
Our best-in-class Magento integration just got an upgrade. Customer engagement starts with more than email, so now you can add any dotdigital form, embedded or as a popover, to any page on your Magento store. Capture more data and drive profitable engagements that last.

New transactional email improvements for BigCommerce and Salesforce Commerce Cloud
Sending and designing transactional emails is now easier than ever. Improve the customer experience end-to-end, creating on-brand, engaging messaging at every touch with improved transactional email support for BigCommerce and Salesforce Commerce Cloud.

CRM gets more personal

Coming soon: Put customers at the center with our Microsoft Dynamics 365 update
Personalize your communications at scale, and create smarter and more engaging marketing with 2-way marketing preference sync for Dynamics 365. This frees up your time to produce creative outreach strategies that convert, with engaging messages that feel bespoke.

Going beyond compliance with your customer preferences
Preferences aren’t just about sending messages that customer or prospects are opted in to. They’re about creating personalized messaging that displays that shows you care. Segment by interest for more engaging and empathetic experiences.


Time to evolve: thriving not surviving in the new normal

Download this ebook for a detailed look at the most recent improvements we’ve brought to dotdigital.


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