dotdigital is an omnichannel marketing automation platform used by 4,000+ brands worldwide

Advanced omnichannel marketing platform from dotdigital

Engage your B2B or B2C customers with Engagement Cloud's omnichannel features

Send email marketing campaigns

Using email marketing for retail and ecommerce

Keep your comms on brand and available on all devices with your email marketing.

  • Build automated emails in minutes
  • Create and save templates for your various campaigns
  • Use marketing preferences to deliver relevant campaigns
  • Drive higher engagement by showing different segments different content
  • Use product recommendations to supercharge your ecommerce performance

Use SMS to reach customers

Website SMS

98% of SMS is read in five minutes, making it the perfect channel for communicating key details.

  • Engage audiences with timely promotions
  • Send appointment reminders and minimize no-shows
  • Confirm order, dispatch, and delivery with SMS
  • Request customer service or product feedback
  • Re-target and increase engagement with link tracking performance

Reach people on social media

Using live chat for ecommerce marketing

Engage your customers on the social channels they love. Learn, grow, and build brand awareness across social media.

  • Enrich your data by syncing mailing lists and social media followers
  • Collect email subscriptions right on your social profiles
  • Offer customers a choice of communication channels
  • Guide shoppers through the sales process with Facebook Messenger

Send push notifications

Using app notifications for travel marketing

Generate more sales and drive more actions with the power of push.

  • Reduce churn by driving re-engagement with personalized offers and promotions
  • Segment and engage with targeted notifications
  • Deep link to your app or website
  • Automate and pair with other channels as part of a wider campaign

Target with relevancy

Using paid social ads for multichannel marketing

If you miss your customers the first time, make sure you bring them back with display advertising.

  • Re-target abandoned browsers on Facebook and Google
  • Actively target previous purchasers or lapsed customers
  • Promote location-specific offers based on browsing history
  •  Use lists to exclude any audiences who you don’t want to see your ads

Build surveys and landing pages

Collect data and improve customer experience with personal forms

Grow your lists for faster and smarter conversions. Our pages and forms optimize your opportunities.

  • Utilize form builder for sign-ups, preference centers, surveys, or even competitions
  • Use pop-ups to grow your contact list, and choose where they appear
  • Gather rich data and trigger enrollment programs or redirects with a click of submit
  • Enable auto-fill fields to lower the barrier to conversion

Seamless ecommerce and CRM integrations with dotdigital

dotdigital integrates easily with your existing platforms to give you a powerful digital marketing tool that really delivers results

Magento integration

Magento brand logos

Maximize your online sales by connecting two powerful platforms. As Magento’s Premier Partner, our cutting-edge integration is the perfect fit for a results-driven ecommerce business.

  • dotdigital is preloaded in Magento 2.2.4
  • Works with Magento 1.6.1 and upwards
  • Gives you access to rich, real-time data
  • Integrates with other Magento tech
  • Uses single sign-on functionality
  • Verified by Magento’s dev teams

Microsoft Dynamics CRM integration

Dynamics brand logos

Lead nurturing with a difference: Microsoft Dynamics 365 empowers CRM marketers to engage prospects with data-driven messages. 

  • Uses single sign-on functionality
  • 24/5 technical support from experts
  • Dedicated connector development
  • Scheduled syncing and powerful workflows
  • Powerful business workflows
  • Omnichannel automation such as SMS
  • Data-capture and engagement scoring 

Shopify integration

Shopify brand logos

A reliable and fast connection between Engagement Cloud and Shopify Plus means two things for ecommerce marketers: quicker wins, stronger growth. 

  • Sync contacts, products, and orders
  • Segment customer behavior data
  • Personalized marketing campaigns 
  • Tailored product recommendations 
  • Win customers with unique coupons 
  • Track engagement & purchase history

Salesforce integration

Salesforce brand logos

Unlock the power of CRM with our advanced connector for Salesforce. Empower your teams to work better together to achieve their business goals.

  • Plug & play extension & single sign-on
  • In-house experts provide support and development
  • Two-way preference sync for contacts
  • Robust, business-enhancing workflows
  • Omnichannel automation such as ads 
  • Data capture and contact scoring 

Throughout the pitch and integration, dotdigital – both as a team and as Engagement Cloud – offered us the perfect blend of simple UI, expert technicians, and brilliant tacticians to help us map out our omnichannel world and our future marketing automation ambitions.

Richard Jones, Head of CRM, T. M. Lewin

The people behind dotdigital

A dedicated team of marketing strategy and technical experts

Empowering your first steps

Getting you started

When you introduce Engagement Cloud to your business, we give you as little or as much support as you need to get things up and running. There are different levels of onboarding available, from essential support right through to the full works.

And don’t worry, we will keep in touch throughout the whole onboarding process.

Genuine help and advice

Step by step support

Every customer gets access to our dedicated customer success team and technical support, available 24/5 to give you quick answers to everyday queries.

For brands that would like additional guidance on strategy, a dedicated account manager is your direct line to future planning. They’ll advise you on marketing enhancements for stronger growth.

Leave it to the experts

Production services

When you’re strapped for time or simply need something custom-made, our professional services team can take up the reins.

From campaign management through to creative and custom technical solutions, our team’s on hand to conceptualize ideas, design templates, build and activate programs, and deliver projects on time.

Expertise you can rely on

dotdigital Marketing Strategy

Our expert team of consultants has executed winning strategies for some of the biggest brands. Our strategists specialize in everything from email to customer data analysis, ecommerce to CRM optimization.

We’ll help you build actionable insight from customer data and improve your multi-channel marketing.

Why our customers love dotdigital Engagement Cloud

Thousands of marketers love our omnichannel marketing automation platform

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