Communicate with customers on a one-to-one level. Our personalization solutions empower your messages, drive engagement, and lift ROI.
Customize the experience
- Actionable data. Leverage customer insight to tailor your messages.
- Conversions. Utilize your contact data to drive relevancy.
- Customer engagement. Inspire customers with personalized content.
- Sales and AOV. Recommend the right products to the right people.
Send content that matters, on channels that deliver
Create hyper-personalized experiences by drawing from customer data, such as orders and product views, to generate unique recommendations.
Recapture abandoned browses with intelligent retargeting ads. Keep content relevant and use data to ensure ads don't include content that'll turn customers off, such as products already purchased.
Give your contacts a nudge with friendly and engaging ads on social media. Consider timing and the number of impressions to ensure customers are getting value from your ads.
Catch customers on the go to deliver meaningful engagements. Push notifications are a great way to build loyalty and prevent churn, especially when you used data such as location to personalize the experience.
Make your messages as unique as your customers
Deliver more personable messages with contact-level data fields. Include first name in the subject line to differentiate your emails from others in the inbox.
Keep your messages relevant with dynamic content. Set up variations based on contact data so your content and calls to action are adaptable to different audiences.
Capture more customer data with preferences centers. Use this data to segment contacts so that all of your messages go to the right audience.
Keep your audience switched-on using contextual, behavior-based messaging. Use triggers, such as past orders or web activity, to surface relevant content across your channels.
We're successfully pulling through external dynamic content and targeting customers with personalized vouchers. It looks great and works really well for us and our customers.
Use smart insights to drive contacts into action
Bridging the gap
Integrate Engagement Cloud with your in-store technology using our powerful connectors. Harness your valuable customer insight, and deliver smarter messages that impact your bottom line.
Got big data? No problem. Engagement Cloud uses Google BigQuery, which shifts huge data workflows in short times that other platforms simply can’t match.
Check out our hottest content drops for personalization
The race to retail relevancy Whitepaper
How to get ahead of the competition and send the most relevant communications.Download
Meeting the modern customer's expectations
Enhance customer experiences and lift ROI with omnichannel.Download
4 tips to perfectly target your customers
Learn how to find your perfect customer.Download
Engagement Cloud benefits at a glance
- Design stylish emails effortlessly with our drag-and-drop tool
- Leverage our automation tool to create multichannel lifecycle programs
- Unlock customer engagement with SMS messaging
- Synchronize data seamlessly from your CRM or ecommerce store
- Use insight to craft relevant content and create powerful segments
- Maximize sales and ROI with data-driven messages
- Trigger push messages and re-targeting ads for extended brand reach
- Harness AI to send personalized product recommendations
Discover the data-driven features that will empower your teams to engage customers at scale.