Success
Your Customer Success Manager is with you every step of the way. There to help you get the best results out of every campaign you send.
Dotdigital pricing
Marketing solutions to help you grow and succeed
Marketing
automation
Automate your marketing and increase customer engagement
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Scales with contacts and messages
- Create cross-channel campaigns that deliver, powered by WinstonAI.
- Segment and retarget like a pro with customer data that’s ready to action.
- Make every campaign better than the last with customer journey analytics.
- Grow your marketing list with pages, forms and popovers.
- Get peace of mind with leading deliverability and people support.
Most powerful
All-in-one
Everything from marketing automation and ecommerce personalization in one
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Scales with contacts, messages and pageviews
- Unify your stack and create rich, reliable customer profiles.
- Personalize experiences based on customer profiles and behavior.
- Hook up your data sources in a few steps with just one tracking script.
- Bring creativity to life without needing development, design or data teams.
- Identify customers cross-device and in line with privacy legislation.
- Future-proof your marketing with predictive content and analytics.
Ecommerce personalization
Personalize cross-channel experiences with ease and make every click count
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Scales with pageviews
- Turn anonymous website visits into actionable customer profiles.
- Deliver consistent, personalized content across web, email and app.
- Impress with dynamic content based on behavior, location and weather.
- Turn bounces into conversions with advanced popover targeting.
- Auto-test and optimize to achieve winning experiences faster.
Explore features
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Campaign management- Email and mobile marketing
- Social and ad retargeting
- Transactional email and SMS
- Marketing automation builder
- Landing pages, surveys and forms
Campaign optimization- Advanced segmentation (including eRFM)
- Dynamic content
- Multivariate testing
- Send time optimization
- Web tracking
Support and success- Dedicated Customer Success Manager
- Live chat, email and phone support
- Live platform training
- Guided onboarding
- Marketing and deliverability expertise
Revenue generation- Product recommendations
- Abandoned cart reminders
- Abandoned browse reminders
- Back-in-stock notifications
- Last-touch revenue attribution
Data and reporting- Single customer view
- 190+ integrations
- Account analytics
- Campaign reporting
- Revenue reporting
Account management- Multi-language interface
- Parent and child accounts
- Sandbox account
- Unlimited users
- Multi-factor authentication
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Cross-channel campaign management- Website personalization
- Automated emails
- Automated SMS
- Social media retargeting
- App personalization
Hyper-personalized targeting- Behavioral targeting
- Preference-based targeting
- Location-based targeting
- Weather-based targeting
- Advanced customer tagging
Conversion tactics- 40+ product recommendations
- Dynamic banners
- Countdown timers
- Personalized coupon codes
- Social proof
Automated emails- Browse, cart and booking abandonment
- Post-purchase
- Price drop
- Stock alerts
- Custom triggers
Advanced popovers- Data capture
- Exit intent
- Email my basket
- Welcome back
- Product recommendations
Optimization and reporting- AI-driven conversion rate optimization
- A/B testing
- Control groups
- Google Analytics integration
- Cross-channel ROI reporting
Jess Dunne, Mountain WarehouseWinstonAI is helping us stay one step ahead
Support around the clock
Our average call answer time is under 20 seconds. Our average live chat answer time is under 1 minute.
Services
Our team of experts spanning design, managed services, deliverability and custom technical solutions is here to help you overcome any marketing challenge.
Natalie Fordham - CRM Manager, The Goodwood GroupAn incredibly intuitive, easy to use platform
Frequently asked questions
How is Dotdigital pricing calculated?
We don’t tie you into paying for things you don’t need, so our pricing is bespoke to your business. For our marketing automation platform, we calculate monthly pricing based on the number of contacts you want to market to and the number of messages you plan to send.
On our ecommerce personalization platform, pricing is calculated based on the number of contacts and the average number of monthly pageviews on your website.
What happens if I run out of contacts or messages?
You’ll be assigned a dedicated Customer Success Manager who will work with you to make sure you’re making the most of your plan.
If it looks like you’ll exceed your allowances, they may recommend an upgrade to a higher band. Or if you prefer, you can pay for extra messages, contacts or pageviews at our overages rate. Either way, you won’t be restricted from sending.
How long does it usually take to get up and running on Dotdigital?
We do everything we can to help you get up and running as quickly as possible. This includes a dedicated onboarding project manager and an assisted first campaign send. You’ll also have a wealth of training material available on-demand, as well as live chat support whenever you need it.
How long this onboarding takes will depend on your needs, in particular things like the number of integrations with other platforms you’d like to go live with. We’ll work with you to build a schedule that best suits you.
What will happen to our existing domain authority and sender reputation?
We know how important it is to minimize any disruption on your business or your customers when you move to a new marketing platform.
That’s why we provide deliverability support from our expert team, including a bespoke ramp-up plan to help your switch be as smooth as possible, plus ongoing support too.
Is Communications API available as a standalone Dotdigital product?
Yes. To find out more, visit our Communications API page or get in touch.
