The state of customer engagement 2020: By region

The State of Customer Engagement 2020 report, in partnership and published by London Research, is based on a global survey of  marketers in North America, Europe and the Asia-Pacific (APAC) region. The survey of 689 marketing professionals was carried out in the third quarter of 2019. This infographic highlights some of the key differences by region.

In this report, you will see:

• How companies described their level of omnichannel customer engagement by maturity
• The types of marketing technology used for customer engagement
• Through which channels companies engage customers

Customer engagement practices vary widely across different regional markets and cannot just be ‘cut and paste’ from one territory to another. Download this report now to see the results.