The state of customer engagement 2020: By region

The State of Customer Engagement 2020 report, in partnership and published by London Research, is based on a global survey of marketers in North America, Europe and the Asia-Pacific (APAC) region. The survey of 689 marketing professionals was carried out in the third quarter of 2019. This infographic highlights some of the key differences by region.

In this report, you will see:

How companies described their level of omnichannel customer engagement by maturity
The types of marketing technology used for customer engagement
Through which channels companies engage customers

Customer engagement practices vary widely across different regional markets and cannot just be ‘cut and paste’ from one territory to another. Download this report now to see the results.

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The state of customer engagement 2020: By region

Other resources

Hitting the mark: Americas in focus

Hitting the mark: APAC in focus

Hitting the mark: EMEA in focus

One-to-one marketing is simple with Dotdigital. Personalize every touchpoint. From inbox to checkout.