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dotdigital: smarter, faster ecommerce marketing
Connect with your store to convert and retain customers at scale
With a robust library of ecommerce integrations, connect your store and automate everything from order confirmations and abandoned cart emails to winback campaigns and loyalty programs. Just set the enrollment criteria, and curate inspiring content that brings value to customers.
Plus, with dotdigital you can:
- Create stunning branded emails with no design required
- Convert customers with hyper-personalized emails, promos, and coupons
- Drive seamless purchase journeys, from browse to checkout and delivery
- Cross-upsell with smart AI-driven product recommendations
- Automate aftersales marketing programs, including referrals and reviews
- Target customers with a tailored narrative based on RFM personas
Omnichannel marketing platform for retailers
Create customer-centric experiences all from one place
Meet customers at the right moments – on their preferred medium and device – with our powerful omnichannel marketing platform. Whether it’s an abandoned browse email, a customer feedback request by text, or a custom product recommendation ad on social – the devil is always in the data.
Our easy email tool ensures your prominence in the inbox; helping you engage and convert customers with personalized messaging, dynamic content, and branded creative. What’s more, you can choose the right channel for the right message; such as SMS, for important order notifications, like purchase receipts, dispatch notes, and delivery confirmations – ensuring this unmissable info is read promptly.
Moreover, our live chat tool means you’ll always be there for customers when they need you. Resolve queries super-quickly, opt people automatically into your marketing, and recommend products directly in chat. The acquisition, conversion, and retention possibilities are endless.
State of Art
After working with dotdigital for almost a year, we really enjoy the overall ease of use and the control we have over the designs. We can now make adjustments faster, without having to call in the help of an external specialist. In addition, it is very easy to perform a / b tests, so we have already been able to implement many improvements. Finally, the overall level of our mailings has improved a lot and this is clearly reflected in our results.
Retail success stories
dotdigital supports retailers with smart, revenue-driving marketing activities
Empower your ecommerce
Schedule a one-to-one platform demo to learn
more about Engagement Cloud