dotdigital's omnichannel marketing tools deliver proven ROI. Boost your sales revenue through smart, data-driven automation.
dotdigital: smarter, faster ecommerce marketing
Connect with your store to convert and retain customers at scale
With a robust library of ecommerce integrations, connect your store and automate everything from order confirmations and abandoned cart emails to winback campaigns and loyalty programs. Just set the enrollment criteria, and curate inspiring content that brings value to customers.
Plus, with dotdigital you can:
- Create stunning branded emails with no design required
- Convert customers with hyper-personalized emails, promos, and coupons
- Drive seamless purchase journeys, from browse to checkout and delivery
- Cross-upsell with smart AI-driven product recommendations
- Automate aftersales marketing programs, including referrals and reviews
- Target customers with a tailored narrative based on RFM personas
Omnichannel marketing platform for retailers
Create customer-centric experiences all from one place
Meet customers at the right moments – on their preferred medium and device – with our powerful omnichannel marketing platform. Whether it’s an abandoned browse email, a customer feedback request by text, or a custom product recommendation ad on social – the devil is always in the data.
Our easy email tool ensures your prominence in the inbox; helping you engage and convert customers with personalized messaging, dynamic content, and branded creative. What’s more, you can choose the right channel for the right message; such as SMS, for important order notifications, like purchase receipts, dispatch notes, and delivery confirmations – ensuring this unmissable info is read promptly.
Moreover, our live chat tool means you’ll always be there for customers when they need you. Resolve queries super-quickly, opt people automatically into your marketing, and recommend products directly in chat. The acquisition, conversion, and retention possibilities are endless.
Delight customers with digital-first experiences
Create frictionless shopping journeys
We help merchants work smarter, not harder, with empowering tools like automation and segmentation. Automate all your order transactions, segment customer audiences based on preferences, browse behavior, or order history, and trigger contextual messages off the back of customer actions.
Grouping customers into RFM personas can help you keep communications relevant. Base your messaging on whether customers are new to your brand, have a high potential to spend, or are champion advocates. Our platform shows you exactly which customers fit where – based on their purchase history with you.
Maximize your sales and revenues with product recommendations that span the entire customer journey. From bestsellers to lookalikes and ‘best next’, you can populate emails and landing pages with hyper-relevant products for customers – in just a few clicks. Plus, our affinity score tool can help you unlock the AI and judge which items are more compatible over others.
What’s more, keeping track of your marketing performance and success is simple with our specialist commerce reporting tool – where you can deep dive customer insights and order trends – enabling you to optimize your campaigns further.
Did you know?
Moving to dotdigital Engagement Cloud is a pain-free experience – keep your store open and messaging flowing with a specialist onboarding team and round-the-clock global support.
Empower your ecommerce
Schedule a one-to-one platform demo to learn
more about Engagement Cloud