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Technical Support
Reliable support for when you need it most
Dotdigital’s support team is always on hand, for whenever you need a question answered or problem solved.
Here to get the right resolution, fast
Average call answer times under 20 seconds. Average live chat answer times are under 1 minute.
24/7 support from real people
Our support team works round the clock to get you back to full momentum, available via phone, email, live chat, or Twitter. From London to New York and Sydney, our brilliant human helpers will do their best to get things resolved quickly, helping you get on with your important tasks.
We also know that some customers want to learn on their own, and with our help center – brimming with thousands of up-to-date articles – they can. This puts our customers in the driving seat to resolve their challenges. But, remember: we’re always there too.
98% customer satisfaction
Do it right. Do it once. Do it quickly. We know the importance of making sure we achieve immense levels of accuracy when we help our customers. Our responses are always carefully considered and with a laser focus on making (and keeping) our customers satisfied. We’re experts in using our technology, tuned into customer’s needs, and always provide help with a smile.
Speed is our thing
Our support team prides itself on rapid responses. We don’t like to keep customers waiting, and regularly achieve incredibly quick response times. We’re fully committed to speedy service, which is why we’ve created our global Service Level Agreement, our service pledge to you. Our fast response times are the cornerstone of our success and we keep a close eye on them to make sure they stay first class.
We have a proven track record of success
This relentless dedication to brilliant response times is what sets us apart from other marketing solution providers. It’s one of the reasons why customers love our brand of support.
