for technical teams
Build omnichannel capability into your business and automate your messaging.
Powerful communication APIs and software
- Enterprise grade, high-speed programmable platform
- Secure multi-cloud architecture for real-time global communications
- Connect your CRM, website, and back office systems
- Automate communications across multiple channels
- Use APIs to easily and securely access all your communication data
- Schedule data imports and exports, and automate tasks via API
- APIs available for your tech teams in both REST and SOAP languages
- Sample code, SDKs, and tutorials make every integration a breeze
How Engagement Cloud helps technical teams
Build or integrate our platform into your existing business systems
Connect with business systems
Massively reduce your technical debt
Omnichannel messaging API
On-hand technical assistance
Omnichannel integration for technical teams
Communicate across multiple channels though APIs
Empower your technical teams to build cross-channel communications.
- We manage the channels, you focus on your product
- Send multichannel messages in real time, anywhere in the world
- Prioritize and automate fall back channels to maximize message delivery
- Harness channels as soon as they become available
Real-time messaging at scale
Integrate communications into existing products via programmable APIs.
- Build on multi-cloud architecture for ultimate resilience and infinite scalability
- Single integration for more efficient development
- Diverse SDKs for in-app chat and push notifications
- Unify multichannel messages into a single conversation thread
Powerful APIs for omnichannel
Send custom content to different channels, globally.
- Store customer information and messaging interactions in a single profile
- Use automated routing to prioritize channels and improve engagement
- Granular permissions enable you to have complete control of system interaction
- Integrate 2FA authentication, passcodes, and phone number validation
Making every project a success
We give technical teams the confidence boost to innovate.
- SDK kits make the development of your omnichannel communications easy
- Quick-start guides written for developers, by developers
- Experienced integration experts on hand to ensure your project's success
- Email, chat, slack, and telephone support available 24/5
Loved by technical teams around the globe
Resources for technical teams
Twitter Direct Message Ebook
Diffuse customer disputes and deliver exceptional service.Download
Meeting customer expectations
Achieve superior customer experience and increase ROI.Download
Artificial intelligence in email
4 steps to your scientifically fluid, AI grand design.Download
The 2019 dotdigital Summit took place at Tobacco Dock, London on Wednesday 20th March.
Over 1,500 marketers were in attendance to see talks from the likes of Tim Harford OBE, Karina Hollekim, Chloe Thomas, Richard Shotton, and the closing celebrity keynote, Nile Rodgers.
For those of you who were there, and for those of you who weren't, we've put some of the highlights together in the dotdigital Summit 2019 Roundup.
The dotties are dotdigtial's Marketing Awards exclusively for our clients and partners. The dotties 2018 celebrated digital marketing excellence with an exclusive awards evening hosted by comedian Rob Beckett at the Troxy in London.
To get a taste of the night and see the winning creative, watch the highlights video.