Email and SMS marketing automation

Deliver personalized experiences across email and SMS

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Marketing automation

Save time and delight your customers

The days of sending blanket campaigns to data you’ve pasted into a spreadsheet are over. Get hours back in your diary by automating your email and SMS marketing. Deliver personalized campaigns at scale and see your engagement reach new heights.

Lifecycle marketing

A match made in marketing heaven

Email and SMS are a winning combination. A personalized email perfectly pairs with a punchy, urgent SMS. Automate unforgettable journeys, from a warm welcome email to a timely SMS appointment reminder.

ROI guaranteed

Never miss an opportunity to convert customers

Deliver 1:1 marketing on channels proven to deliver ROI. Use our marketing automation tools to trigger everything from a cart recovery email to a win-back SMS message.

See the power of marketing automation with Dotdigital

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Testing and optimization

Test your way to better results

Quickly see what's working and what needs improving by testing subject lines, email and SMS content and analyzing results with ease.

Scalable personalization

Delight customers with personalized content

Marketing automation personalizes campaigns for each recipient, grabbing attention with dynamic content and personalized product recommendations to increase orders.

Generate revenue at each stage of the customer journey with automation

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Smarter segmentation

Turn customer data into conversions with targeted messages

Create customized segments and turn eRFM insights into customer cohorts for laser-focused retargeting. Discover what drives customers to click and convert with real-time insights in our segment analytics.

Transactional messages

Transactional marketing that always delivers

Get peace of mind that important email and SMS updates are always delivered quickly. With Dotdigital, your email receipts, order confirmations, shipping updates, and more land without a hitch.

Assured deliverability

Deliver with confidence

With our consent capture and double opt-in, you’ll have confidence that your marketing messages will land in the right inbox every time. Our team of deliverability experts make sure your email and SMS messages always reach their destination.

Reporting and analytics

Actionable insights at your fingertips

Say goodbye to spreadsheets. Whether you choose to compare campaigns side-by-side or prefer a bird's eye view, our program analytics reporting makes spotting conversions and drop-off points easy.

Customer acquisition

Automate your marketing list growth

When it comes to acquisition, let marketing automation do the heavy lifting. Use landing pages and forms (embedded or in popovers) to capture customers across your site.

Integrated marketing

Connect your marketing tech stack with Dotdigital

Dotdigital seamlessly integrates with your favorite tools like Adobe Commerce, Shopify, Salesforce, and many more. This powerful connection syncs and enriches your data, allowing you to create automated marketing campaigns that drive real results.

Put growth marketing on auto-pilot

Banish marketing bottlenecks with an easy-to-use no-code solution for building and deploying automated cross-channel marketing.

Save time with automated campaigns
Build seamless cross-channel journeys
Save sales with cart abandon emails
Test and optimize for better results
Personalize content at scale
Generate lookalike segments

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Marketing Automation Frequently Asked Questions

What is marketing automation?

Marketing automation refers to the use of software and tools, such as marketing automation platforms, to automate repetitive, time-consuming marketing tasks like email marketing automation, SMS messaging, and social media management. This allows you to streamline marketing efforts, improve the efficiency of your campaigns, reduce human error, and consistently achieve better results.

Utilizing marketing automation tools empowers you to save time on your day-to-day tasks, allowing you to focus on more strategic initiatives and deliver highly relevant content that resonates with your target audience. Ultimately, this leads to more effective campaigns, increased customer engagement, and a greater return on investment (ROI).

What is a marketing automation platform?

A marketing automation platform is a software solution that consolidates various marketing tools and channels, allowing you to manage and streamline your marketing activities from a single, centralized platform. These platforms empower you to create personalized and targeted campaigns, track customers' behavior, and measure the success of your marketing campaigns.

Marketing automation platforms integrate seamlessly with your martech stack and CRM, allowing you to manage and analyze your data effectively. This enables you to easily measure the performance of your campaigns, make data-driven decisions, and optimize your marketing strategy.

What are the benefits of marketing automation?

By using marketing automation, you can gain the following benefits:

Increased efficiency: Integrating marketing automation software streamlines and automates repetitive tasks, reducing your day-to-day workload and freeing up valuable time. As a result, you can concentrate on strategic planning and the creative side of your campaigns, maximizing the impact of your marketing efforts.
Data-driven insights: With real-time data and analytics readily available through marketing automation platforms, you gain valuable insights into your marketing strategies and campaigns. These insights help you spot trends and patterns, leading to informed decisions and optimization of your marketing efforts.
Enhanced targeting and personalization: Marketing automation helps you automate customer journeys based on behaviors, preferences and interactions. This means that you can deliver relevant and engaging content to your customers. By adopting this targeted approach, you enhance the customer experience and increase the effectiveness of your marketing communications.

To learn more about the benefits of marketing automation, read our blog post.

What is the difference between CRM and marketing automation?

Customer relationship management (CRM) and marketing automation are two distinct but complementary tools that marketers use to manage their customer interactions. Both tools differ in terms of their scope, functionality, and the stages of the customer lifecycle they focus on.

CRM is generally considered a broader category of software that helps businesses manage their customer interactions across multiple channels, including email, phone, social media, and in-person interactions. CRM software is primarily focused on managing customer data, including contact information, purchase history, and customer feedback. It enables businesses to track customer interactions, improve customer satisfaction, and ultimately build long-term relationships with their customers.

Marketing automation, on the other hand, is a more specialized tool that is designed to automate and streamline marketing tasks and workflows. It typically includes features such as email marketing, lead management, campaign management, and analytics. Marketing automation software is primarily focused on generating new leads, nurturing existing leads, and optimizing marketing campaigns to increase conversions and revenue.

Is Dotdigital a marketing automation platform?

Yes. Dotdigital is a marketing automation platform that lets you automate your cross-channel campaigns, create dynamic, personalized messages, and track campaign performance in real-time. It has advanced personalization features and an easy-to-use interface that allows you to create, automate, manage, and analyze your cross-channel marketing campaigns with ease.

Dotdigital has the ability to synchronize with ecommerce and CRM platforms, enabling you to segment, personalize, and target customers with highly relevant and engaging content. This makes it an ideal choice if you’re searching for an all-in-one marketing automation solution.

Which marketing automation tool is best?

The best marketing automation software will depend on your specific business goals and needs. However, Dotdigital is considered one of the top platforms for marketing automation due to its machine learning, user-friendly interface, and excellent integration capabilities.

With Dotdigital, you can enhance your campaigns, improve customer engagement, and boost sales. The platform enables the creation of personalized and targeted email campaigns, landing pages, and ad retargeting. Its advanced automation capabilities and intuitive interface make it easy for you to create and execute campaigns with ease. Dotdigital also provides real-time insights and analytics, enabling you to measure campaign success and optimize your marketing efforts accordingly.

If you are looking for a reliable and powerful marketing automation tool, Dotdigital is worth considering. To learn more about Dotdigital's capabilities, please read our marketing automation feature page.

What types of marketing automation programs are there?

There are a range of different automation programs you can add to your marketing campaigns. Here are some popular types:

Customer engagement: The customer engagement marketing automation programs focus on nurturing long-term relationships with customers by providing personalized interactions and timely communication. This may include triggered welcome email campaigns and celebrating your customer’s milestones.
Ecommerce: Ecommerce marketing automation can help improve your sales and customer satisfaction. Some key features include cart abandonment reminders, a post-purchase program, and automated emails for upselling and cross-selling.
Sales enablement: The sales enablement marketing automation programs help improve the productivity of sales teams by automating repetitive tasks, ensuring that the right content is available at the right time, and providing useful insights to close deals faster. These may include lead nurturing, automating sales follow-up emails, and abandoned browse programs.
Re-engagement: The re-engagement marketing automation programs aim to win back customers who have become inactive or unresponsive to previous marketing efforts. Strategies include targeted offers, loyalty programs, personalized content, and automated retargeting campaigns
SMS: The SMS marketing automation programs are designed to communicate with customers through text messages, delivering relevant content and offers directly to their mobile devices. They can be used for a variety of purposes, sending order confirmations, promotional alerts, and event reminders.

To learn more about marketing automation programs, read our blog post.

How will marketing automation affect my existing marketing strategy?

Marketing automation enhances your existing marketing strategy in several ways.

Firstly, marketing automation does the heavy lifting for you by automating routine tasks like sending out welcome emails, abandoned cart programs, re-targeting display ads. This can save you time and resources, allowing you to focus on more strategic marketing activities.

Secondly, marketing automation streamlines your processes by integrating different marketing channels and automating workflows. This can help you create more efficient and effective campaigns, reducing the chances of errors and improving the overall customer experience.

Thirdly, marketing automation improves targeting and personalization by allowing you to target your audience and create highly personalized campaigns that are tailored to the needs and preferences of each customer. This helps you build stronger relationships with your customers, increasing their loyalty and engagement with your brand.

You can use data insights to guide your marketing automation and optimize your future marketing efforts. By analyzing data from different marketing channels, you can identify trends, patterns, and opportunities that can inform your future marketing strategies and tactics, ultimately driving better results and return on investment.

In what ways does marketing automation improve email marketing campaigns?

Marketing automation significantly enhances email marketing campaigns by introducing efficiency, personalization, and advanced targeting capabilities. Here are five key ways in which marketing automation improves email marketing efforts:

Moment-based marketing: Utilizing marketing automation platforms, you can seamlessly set up event-driven emails, including welcome messages, abandoned cart notifications, or re-engagement emails. These tailored emails are automatically dispatched in response to specific customer actions, capitalizing on real-time engagements.
Customer nurture: With email automation, you can schedule a series of emails over a predetermined time to nurture leads through their buying journey. These customer nurture campaigns provide valuable content and offers at ideal stages of the customer lifecycle, fostering trust and increasing the likelihood of a purchase.
Analytics and data: With program analytics, you can visualize your automation data and analyze the associated data of each program node from start to finish. This information enables you to refine your campaigns, make necessary adjustments, and achieve better results.
Testing and optimization: Marketing automation platforms enable you to A/B test subject lines, layouts, or calls to action. This allows you to identify the most effective email strategies and continuously improve your campaigns for optimal results.

How does marketing automation boost the success of SMS marketing campaigns?

SMS marketing can be a highly effective way to reach your customers, but it's important to remember that timing, relevance, and personalization are key to success. This is where marketing automation comes in - it can help you streamline your SMS campaigns and make them more effective. Here are some ways marketing automation tool can help you boost the success of your SMS campaigns:

Targeted messaging: With marketing automation, you can create and schedule highly targeted SMS messages to be sent to your recipients based on their interests, preferences, behavior, and other relevant factors. This focused and personalized approach ensures that your messages are more likely to resonate with your audience and drive higher engagement rates.

Timeliness: Marketing automation enables you to schedule your SMS campaigns at the most appropriate times for your recipients, which can increase open and response rates. Moreover, you can create trigger-based messages to leverage important moments such as sending a promotional message right after a customer abandons a cart or visits a specific product page.

Personalization: Marketing automation empowers you to create highly personalized and targeted SMS marketing campaigns at scale. By using the data collected on customers, you can create bespoke messages with tailored offers and recommendations that appeal to their distinct preferences and needs.

What role does marketing automation play in enhancing customer lifecycle marketing strategies?

Marketing automation software allows marketers to automate key touchpoints throughout the customer lifecycle. For instance, you can automate welcome emails, abandoned cart emails, and post-purchase follow-ups. This not only saves time and effort but also ensures your communication throughout the customer journey is consistent and personalized.

Marketing automation also helps in lead nurturing. By automating lead nurturing campaigns, you can send personalized and relevant content to prospects based on their behavior, interests, and stage in the sales funnel. This helps in building trust and strengthening the relationship with the prospect, which ultimately leads to higher conversion rates.